The Professional Services Automation (PSA) solution built to drive efficiency in your TSP

Bring order to your operations and eliminate the Silos of Chaos

Key insights are missing, teams can’t communicate, and revenue is flat. These issues are a recipe for disaster. ConnectWise Manage is an award-winning PSA that connects your entire operation through a single pane of glass, providing clarity for what’s happening (or not) in your business.

Dive into key features and benefits of ConnectWise Manage

Help desk

It’s human nature to take the path of least resistance—to focus on simple versus difficult tasks. Our Help Desk automation and workflow functionality is designed to streamline support operations by keeping your help desk responsive and productive no matter how challenging the issue is.

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Cloud billing

You’ve got your services billing under control, but what about billing for your clients’ cloud services? Cloud Billing helps you easily manage, monitor, and bill for other public cloud services like Microsoft 365® and Cisco Cloud Solutions®.

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Sales & marketing

The competitive landscape has made the window of opportunity for growing your TSP more challenging. Our Sales and Marketing features puts you in control of lead-gen to build a stronger, more predictable pipeline, and improve communication with your prospects and customers to ensure high conversion and retention rates.

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Procurement

Today, supplier operations are hit and miss, making the procurement process for your TSP far more challenging. ConnectWise Manage’s Procurement feature optimizes your internal purchasing and receiving workflows to keep your Operations Department and customers in the know.

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Time tracking & billing

Avoid revenue loss and client skepticism. Time Tracking and Billing is designed to avoid leaving money on the table by simplifying the task tracking your team’s billable hours by the minute—by client, project, task and with detailed notes to avoid client audits.

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Project management

Don’t miss a beat. Project Management gives you all the tools needed for your team to track the progress of multi-faceted projects and project milestones, so you can deliver what you promise to your clients—on time and on budget.

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Reporting

Knowledge and visibility are key components of a successful TSP. Now, you can make data-driven decisions with insights and metrics across all areas of your business leveraging the ConnectWise Manage Reporting engine. Enlighten yourself. Ignite your business.

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What can ConnectWise Manage do for your TSP?

Improve internal communication

ConnectWise Manage connects the disconnect in your business operation to improve internal communication. It keeps your teams in the know, moving in the same direction, and helps increase management’s confidence in the business’ ability to sustain and grow a happy customer base.

Enhance the customer experience

Communication is a two-way street. ConnectWise Manage boosts customer satisfaction via functionality for improving staff accountability, and the ConnectWise Customer Portal offers clients a more efficient and effective way to interact with your teams.

Experience peace of mind

ConnectWise Manage gives your teams the tools they need to perform their jobs effectively and provide the best customer service experience possible. It gives management overall visibility of the service and sales pipeline, and reduces time needed to oversee day-to-day staff activity.

Increase revenue & decrease costs

For your operations and finance teams, ConnectWise Manage streamlines the procurement and time and billing process, improving revenue and decreasing costs as a result of accelerated procurement and reporting efficiencies.

 

“ConnectWise Manage drives accountability from a time standpoint and makes sure customer requests are addressed efficiently. Thanks to ConnectWise Manage, we saw a significant improvement in productivity for the entire tech team."

Dan King, President, K2 Technologies
Industry research shows that 40% of TSPs say they aren’t even close to having optimal efficiencies within their help desk.

Don’t be another statistic. See how to take back control of your help desk and other areas with ConnectWise Manage.

Watch the demo >>

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