Manage your business with the features you need
Features Comparison
Features
Basic
Standard
Premium
Project management
Ticketing
Resource management
Keep employees accountable by assigning them to tasks, tickets, and scheduled events.
SLA management
Keep employees accountable by assigning them to tasks, tickets, and scheduled events.
MSP/RMM integration
Customer Portal
Email connector
Maintain email communication with your clients within tickets. Also create new tickets when they email you.
ConnectWise Chat
Handle and resolve multiple chat sessions with clients.
Optional
Knowledge base
Features
Basic
Standard
Premium
Time tracking
Expense tracking
Features
Basic
Standard
Premium
Company & contact management
Asset management
Configurations - Define, update, and maintain your client's device information.
User-based billing
Sync client Active Directory contacts in ConnectWise PSA for proper "per user" billing.
Active Directory integration
Features
Basic
Standard
Premium
Opportunity management
Sales management
Marketing
Basic - Send marketing messages to multiple clients.
Advanced marketing
Marketing campaign management
Optional
Features
Basic
Standard
Premium
Procurement & inventory
Optional
Features
Basic
Standard
Premium
Billing & finance
GL integration
Sync invoices, expenses, and procurement items to different accounting packages.
Contract management
Agreements
Features
Basic
Standard
Premium
Standard reports
Cloud database access*
Extract useful data from the cloud to help you build reports.
Optional
Optional
Report writer
Generate, build, and send custom reports.
Features
Basic
Standard
Premium
Sub-contractor licenses
Optional
Optional
Streamline IT licenses
Optional
Optional
QuickBooks™ online integration
Office 365® billing, monitoring & management
Cloud infrastructure billing, monitoring & management
Cisco Simple IT billing, monitoring & management
Features
Basic
Standard
Premium
Calendar synchronization
Sync Outlook and Google calendar events to and from ConnectWise PSA.
Workflow automation
Mobile application
Change approvals
Custom Fields
Sandbox
Optional
Optional
Virtual admin
Optional
Optional
Virtual DBA
DB optimization - Utilize a certified ConnectWise DBA expert to maintain your instance of the ConnectWise PSA database.
Optional
Optional
Features
Basic
Standard
Premium
Basic support
Standard support
Basic support package plus outbound phone support and extended support hours.
Available for Purchase
Premium support
Standard support package plus 24/7/365 support, Customer Relationship manager, and faster response times
Available for Purchase
Available for Purchase
Available for Purchase