My account team lookup
- Contract renewals
- Pricing and packaging options
- Adding software licenses
- Expanding products and services
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Transforming the partner experience
ConnectWise remains steadfast in our efforts to improve our partners’ experience in every facet of our business. Our mission drives us to provide unmatched products, integrated services, and the industry’s leading community. We are committed to delivering effective and timely communication, regular product and innovation releases, security notifications, improved support resolution response times, and more. Together, we will continue to achieve your most ambitious visions of success.
Where do I go for help?
Partner Success
Business & technical guidance
Helps partners grow and use our products better
- Product health checks
- Product mentoring and best practices
- Aligning partner business strategy to our platform
Product expansion and contracts
Helps partners with contracts, pricing, and expansion of products
- Contract renewals
- Pricing and packaging options
- Adding software licenses
- Expanding products and services
Need to find your Account Manager? Log in to ConnectWise Home to view your ConnectWise team contacts, how they can help and how to reach them directly.
Contact Account Management team: accountmanager@connectwise.com >>
Reactive resolution
Helps partners solve problems and resolve issues
- Credit requests, research, and approvals
- Termination requests
- Escalations: Product, support, billing
Reactive technical help
Helps partners with product questions and issues
- Break/fix issues
- Enhancement requests
- General product questions
- Bugs
Automate, PSA, CPQ, Control, etc.
Submit a ticket via our self-service portal >>
Command, BCDR, RMM, Help Desk, and NOC
Submit a ticket via the Asio platform>>
Security product questions?
Email: securitypartnersupport@connectwise.com >>
Helps Partners with invoicing questions
- Invoice questions / disputes
- Issuing credit memos
- Making payments / payment plans
- ePay Portal questions
Email:
Billing@ConnectWise.com or AccountsReceivable@ConnectWise.com
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- Customize notifications by product
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Meet the departments dedicated to partner experience
Global Help Desk
Solve customer pain points
World-class customer experience
Global Security Operations Center (SOC)
24/7 security monitoring and response
Global threat detection and response
Managed threat prioritization and escalation
Global Network Operations Center (NOC)
Real-time monitoring and management of IT network infrastructure for end clients
Onboarding & Consulting
Product implementation
Expert advice and best practices
Partner Communications
Unify communications and reduce the noise
Improve messaging and processes
Post Sales Strategy & Initiatives
Voice of the partner
Incident management response