Position ID L3-03006
WORK EXPERIENCE
Technical Support-L3 Partner Engagement
ConnectWise
Nov 2022 - Present
Pune
Achievements / Tasks
· Resolving technical issues related to Infrastructure (Active Directory, AD sites and Services, Replication issues, GPO’s, Domain Trust, DNS, DHCP, File and Print Servers, DFS..
· Administration of Entra AD and Entra AD connect
· M365
· VMware administration- Managing ESXI Host’s VM’s troubleshooting issue related to Network, Storage, performance issues
· PKI Deployment and Administration (ADCS).
· Networking tools-Wireshark, Microsoft network Monitor
· Manage Engine Administration.
· SME in GPO, Kerberos and NTLM.
ConnectWise RMM
· Monitored health and performance of Windows, macOS, Linux systems, and network devices.
· Managed OS and third-party patching to maintain security and compliance.
· Executed advanced remote tasks using multi-line scripting and AI-assisted script generation.
· Generated and analyzed reports on endpoint health, patch compliance, and key performance metrics.
ConnectWise ScreenConnect
· Initiated and managed remote support sessions with end users.
· Guided users through connection processes using session codes or links.
· Performed basic troubleshooting while maintaining effective communication.
· Adhered to security protocols, including authentication and permission management.
Technical Support Engineer – L2
VMware Software Inc
Feb 2021 – Nov 2022
Bangalore
Achievements / Tasks
· Resolve complex issues related Vcenter, VM and ESXI Server which impacted the production. I was part of P1 Global support team.
· Troubleshoot VM power on and host not responding issues.
· Troubleshooting ESXI and Vcenter upgrade issues.
· Fixing certificate issues in the Vcenter.
· Fixing replication and authentication issues in the Enhanced linked mode deployment.
Directory Services Support Engineer
Concentrix India Services PVT Ltd.
Sep 2019 – Jan 2021
Pune.
Achievements / Tasks
· SME on Authentication protocols: NTLM & Kerberos
· Responsible for resolving Complex issues related to Cross-Domain Authentication, AD replication, Sysvol & DFS replication.
· Responsible for Solving issues related to DC promotion/demotion, Metadata cleanup, FSMO roles.
· Responsible for Active directory backup & recovery
· Responsible for handling Frequent Account lockouts and their root cause, User & Computer Object management.
· Advance knowledge on Group Policy Management.
· Basic knowledge on SSL certificates.
· Advance knowledge of tools Network Monitor, Process Monitor, Wireshark, Performance Monitor etc.
Technical Support Engineer
Mphasis Pvt Ltd.
March 2019 – September 2019
Pune
Achievements / Tasks
· L1/L2 troubleshooting of Outlook related issues.
· Responsible for AD related requests such and User & Group Objects handling and management.
· Responsible for resolving Computer Slowness issues, frequent account lockouts etc.
· Troubleshoot issues related to banking applications.
SKILLS
Active Directory Domain Services (MCSE), ConnectWise RMM, Azure Entra ID and Azure Entra Connect, PKI Deployment & Administration(ADCS), M365 administration, Vipre Antivirus, Group Policy management Console, AD-Integrated DNS, Virtualization:VMware vSphere, PowerShell scripting, Automation
CERTIFICATIONS
Microsoft Certified Solutions Expert (MCSE 2020) – Core Infrastructure
Vmware Certified Professional (VCP-DCV 21)
TRAINING
· ConnectWise RPA
· ConnectWise RMM
· ConnectWise ScreenConnect