WORK EXPERIENCE

Technical Support-L2 Partner Engagement Dedicated Tech

ConnectWise

5th May 2014 - Present

Mumbai

Achievements / Tasks

·        M365

·        Exchange Online

·        Entra (Azure AD)

·        SharePoint/OneDrive

·        Barracuda

·        Barracuda Intronis

·        IT Glue

·        Autotask ConnectWise integration

·        Dell partner portal

·        Salesforce

·        Sherweb

·        Intermedia

·        JumpCloud

·        Autotask ticketing

·        Autotask ConnectWise integration

 

Senior Advisor

3 Global services

1st February 2010 - 7th April 2014

Mumbai

Achievements / Tasks

·        Inbound calls.

·        Bill Explanations

·        Handling escalations.

·        Floor Support

·        Team Training

 

L1 Technical Support Advisor (HP Desktop Support)

Streams International service Pvt. Ltd.

22nd September 2008 – 25th January 2010

Mumbai.

Achievements / Tasks

·        Inbound calls

·        Managing customer queries

·        Troubleshooting Computer hardware & software related complaints

·        Mentoring newcomers in the team.

·        Outbound calls

 

L1 Technical Support Advisor (Dell Laptop support)

Wipro BPO

7th May 2007 – 31st August 2008

Mumbai

Achievements / Tasks

·        Inbound calls

·        Managing customer queries

·        Troubleshooting Computer hardware & software related complaints

·        Mentoring newcomers in the team.

·        Outbound calls

 

  

SKILLS

ConnectWise RMM, ConnectWise ScreenConnect, M365 administration, Microsoft Defender for Endpoint

 

 

CERTIFICATIONS

Office 365  Administration

EDUCATION

Bachelor of Commerce

Marceline Junior College Of Arts, Science & Commerce

February 2006

Mumbai