Newton and his team came across ConnectWise whilst on their search for new remote monitoring software. “We were looking for a product to replace CentraStage, the product that we were using previously,” he says. “There were a lot of technical problems with reporting information back incorrectly. Our help desk felt they couldn’t trust the information that was coming back.”

Oosha then began hunting for remote monitoring software they could count on and trust, which lead them to ConnectWise. “We found that ConnectWise suited a lot of our needs.” ConnectWise PSA also brought new features to the table for Newton and his team. “It gives us some additional tools that have proven fantastic for our business,” he says.

“The mobile app is absolutely fantastic for our engineers. It means that we can turn around queries and we can add value to our meetings with clients because we can drill down and access the information on that customer in real time.” Newton was all-around pleased with how professional and easy switching to and using ConnectWise was.

“Our experiences with ConnectWise have been great,” he explains. “There’s been a detailed plan laid out to our key stakeholders as to what’s going to happen and what we need to do, as well as what ConnectWise is going to do for us.” Newton was also impressed with ConnectWise University. “It’s been a fantastic way for our users and managers to familiarise themselves with the ConnectWise products before we launched and went live across the business.”

Prior to using ConnectWise CPQ™ (formerly Sell), Oosha used QuoteWerks integrated with Autotask to create quotations for their customers. However, Newton and his team were soon frustrated. “The integration didn’t go far enough,” says Newton. “So the reporting that we pulled off Autotask and QuoteWerks was very clunky.” What’s worse, the software didn’t report the kind of information they needed. “It didn’t drill down enough information on the individual salesperson,” he says. “So we moved to ConnectWise CPQ because it integrated within our management platform.”

Newton was recently able to represent Oosha at IT Nation, ConnectWise’s annual conference, recently held in Orlando, Florida. “My experiences of IT Nation so far have been fantastic,” he says. “The seminars and sessions have been really, really useful in sparking thoughts within myself and my management team.” Newton raves about the keynote speeches and breakout sessions. “The speeches, breakout sessions and content have been fantastic,” he says. We’ve been made to feel very welcome.” You will always be welcome at IT Nation, Oosha!