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PARTNER SUCCESS STORY

Quantifying Confidence: The Measurable Impact of IT Nation Evolve™ on ONGC’s Leadership and Culture

ONGC Systems, based in Arundel, Queensland, is a leading Australian managed service provider (MSP) offering IT support, cloud computing, cybersecurity, voice solutions, and technology consulting. Since 2003, they’ve served diverse industries by aligning technology with business goals, enabling clients to boost productivity, enhance security, and achieve digital transformation.

Challenge

When the founder of ONGC exited the business, Steve Dawson stepped into a senior leadership role, facing a steep learning curve. With limited experience and no clear vision, he struggled with decision-making and confidence. The absence of a strong support system highlighted the urgent need for external guidance and mentorship.

Solution

To support his transition into leadership at ONGC, Steve Dawson joined IT Nation Evolve™ peer groups, gaining access to a network of experienced business leaders. The community provided mentorship, practical advice, and strategic insights, helping Dawson build confidence, clarify his vision, and accelerate both his personal growth and the company’s direction.

Results

Through IT Nation Evolve™, Steve Dawson developed a clear vision for ONGC and his family’s future. The business now operates with greater purpose, and Steve has fostered a culture of growth within his team. Personally, he’s aligned his home and work life, creating long-term goals and stability for both his family and company.

When ONGC Systems faced a pivotal leadership transition, the incoming leader, Steve Dawson, found himself stepping into big shoes. With the founder exiting, Dawson was tasked with taking over the day-to-day operations. “At that point, I was quite green and unseasoned,” he admitted, reflecting on the early challenges of assuming a senior leadership role. Recognizing the need for support, their business partner introduced them to IT Nation Evolve™ peer groups—a move that would prove transformative.

Accelerating Growth Through Shared Wisdom

Evolve peer groups offered exactly that. “I had the opportunity to come into the Evolve peer groups and essentially have a set of peers that I could lean on and get advice from,” Dawson explained. This community----comprised of like-minded professionals, provided a safe space to share challenges, gain insights, and accelerate personal and professional growth.

The impact was immediate. “It took years off my journey to get where I wanted to be,” Dawson said. Evolve not only helped him navigate leadership but also inspired a broader shift in mindset. “Prior to IT Nation Evolve™, we were just ‘doing for the sake of doing’ because we thought it was right, but we didn’t really have a great end goal.”

Integrating Legacy Planning into Leadership

Through Evolve, Dawson and his family developed a clear vision for the future. “The one thing that it's given me, and my family, is actually a vision of what the future looks like.” Dawson also took practical steps to secure that future: “We’ve now put the protections in place in our lives and had the advice around how to make sure our kids have a future if something catastrophic were to happen.”

This clarity extended deeply into the business culture and operational approach. Dawson emphasized that motivation for work isn't solely driven by passion or love for the task but by a commitment to a larger purpose or impact. He remarked, “You’re not just going to work because you love what you’re doing. You’re going to work for something bigger, which is fantastic.” 

This change in perspective acted as a catalyst for a profound evolution in Dawson’s leadership approach, steering it towards greater inclusivity and forward-thinking vision. As a result, his new leadership style started to resonate deeply within his team, inspiring a renewed sense of collaboration and shared purpose that further amplified his influence. 

Dawson noted, “It’s actually changed the way that we engage in our own staff’s personal and professional development now.” This new approach fosters a more engaged, motivated, and growth-oriented environment, encouraging staff to pursue continuous improvement and alignment with the company’s broader mission.

“As business owners and MSPs, we always struggle with,you know, it gets lonely at the top,” Dawson reflected. “But really, just give it a go. You won’t know until you get in there, but I can surely say you’re going to get a lot of value out of the engagement.”

IT Nation Evolve™: A Framework for Sustainable Success

Dawson’s experience with IT Nation Evolve exemplifies the transformative power of peer support in leadership development. Evolve peer groups not only offered advice but also created a structured environment for strategic thinking, personal growth, and long-term planning. Through this collaborative space, Dawson was able to share challenges, exchange innovative ideas, and gain valuable insights from fellow business owners and MSPs.

"As business owners and MSPs, we always struggle with, you know, it gets lonely at the top,” Dawson reflected. “But really, just give it a go. You won’t know until you get in there, but I can surely say you’re going to get a lot of value out of the engagement."

Since joining the group, Dawson has seen significant improvements not only in his strategic approach but also in his confidence as a leader. He emphasizes that the support network fosters accountability and motivation, helping members navigate the complexities of their businesses. Many participants have found that the peer groups serve as a safe space to discuss sensitive issues and explore new ideas without judgment, ultimately enhancing their leadership capabilities and business success.

Key Takeaways:

  • Leadership Transitions Require Support: Stepping into a senior leadership role without experience can be overwhelming. A structured support system is crucial for navigating challenges and building confidence.
  • Peer Networks Accelerate Growth: Engaging with peer groups like IT Nation Evolve™ provides valuable mentorship, shared experiences, and best practices that fast-track leadership development.
  • Vision and Strategy Matter: Operating without a clear end goal can limit growth. Defining a long-term vision aligns personal and professional efforts and drives purposeful action.
  • Personal and Professional Alignment: Business success is enhanced when personal life goals are also considered. Creating a unified direction at home and work fosters stability and motivation.
  • Culture of Development: Investing in team development and encouraging staff to think about their own growth journeys creates a more engaged and forward-thinking workforce.
  • Perspective is Powerful: Exposure to different viewpoints and experiences helps leaders make better decisions and approach business challenges with a broader, more strategic mindset.