PARTNER SUCCESS STORY
A Gateway to Innovation: How the Hosted Guest Program Propelled One Comm Forward
One Communications (One Comm), based in Northwest Arkansas, enhances communication and operational processes within the corporate training and presentations industry. They offer tailored training programs, facilitate networking opportunities, provide exclusive market insights, and strengthen professional relationships, helping organizations stay ahead in their field.
Challenge
One Comm faced limited networking opportunities, a lack of exclusive insights, and weak relationship-building with industry leaders and ConnectWise representatives. These challenges hindered their ability to connect meaningfully, stay updated on market trends, and build strong professional relationships.
Solution
By prioritizing relationship-building, One Comm strengthened personal and professional connections through its partnership with ConnectWise and exposure to IT Nation events. Through the Hosted Guest Program, One Comm engaged in a VIP-experience in a collaborative environment that demonstrated how to further drive business growth and innovation.
Results
The Hosted Guest Program significantly strengthened relationships with ConnectWise leadership, enhanced a sense of partnership, and provided a unique platform for both work and networking, leading to stronger connections and a collaborative environment.
Every year, MSPs make an annual pilgrimage to IT Nation Connect™, a keystone event held in Orlando, FL (USA). For the fortunate few, IT Nation’s Hosted Guest Program invites guests to experience an insider's view of the event, leading to positive business outcomes, exposure to ConnectWise leadership and an opportunity to strengthen bonds with like-minded peers.
An Insiders’ View: The Hosted Guest Program
ConnectWise’s Hosted Guest Program was designed to address these challenges by transforming participants from mere customers to true partners. It offers a structured outline of events and opportunities to engage with leadership and peers, fostering a sense of partnership and enriching the participants' experience through diverse engagement opportunities. For John Williams, the Chief Operating Officer of One Comm, the experience was unparalleled.
By facilitating communication and operational processes, Williams has gained invaluable insights into how corporate training programs like the Hosted Guest Program can enhance professional growth and organizational alignment.
“Before [attending the Hosted Guest Program], we struggled with limited networking opportunities, a lack of exclusive insights, and limited relationship-building activities with ConnectWise representatives and other industry players,” said Williams.
Through the guided, VIP experience, participants gain an insider's view of the event, leading to positive business outcomes and tighter bonds. The Hosted Guest Program exemplifies how structured networking, and exclusive insights significantly enhanced One Comm’s knowledge through breakout sessions, hands-on training and presentations from experts in the industry.
"At IT Nation you end up getting something you didn't even know you needed," said Williams.
Exclusive Hosted Guest Sessions
The Hosted Guest Program includes exclusive sessions such as TSP market updates, product demos from star engineers, and executive panels. These sessions play a crucial role in allowing attendees to:
- Engage with ConnectWise Leadership: Understand ConnectWise’s mission, vision, and direction to serve MSPs worldwide.
- Align One Comm with Growth Opportunities: Align organizational growth with the company's strategic goals.
- Gain Insights: Benefit from new and existing product demos that can lead to quick, informed decisions.
Williams noted, "The chance to get together with peers or colleagues and really see what developments in their business or challenges they're having is amazing."
In addition, Williams engaged vendors the Solutions Pavilion, an area dedicated to innovative solutions partners in the ConnectWise ecosystem. "The time we spent in the Solutions Pavilion gave us a chance for one-on-one interactions with the vendors that absolutely incredible, and I really appreciate being involved," Williams added.
Rating the Networking Aspect
The Hosted Guest Program exemplifies how structured networking and exclusive insights can significantly enhance professional relationships. The combination of networking, exclusive sessions, and enhanced relationship-building opportunities makes it a valuable experience for participants.
"To be able to feel like a really true partner, like you're part of the team; and to be able to have those kind of moments is truly valuable," Williams emphasized.
The program's laid-back and relaxed atmosphere allows everyone to move around easily and connect with their peers, without the pressure of high-stakes situations. “It gave us an environment to foster genuine connections and enhance the overall event experience.” According to Williams, “the networking aspect of the Hosted Guest Program is best-in-class.”