Challenge
Mytech Partners struggled to find vendors that understood the unique needs of MSPs. Many providers focused only on product features, rather than integration or long-term partnership. The team wanted solution providers that could assist with internal processes and ultimately help them enhance customer success.
Solution
Nathan Austin joined IT Nation Evolve™, a peer community that carefully curates and coaches the solution partners for MSP alignment. Unlike traditional vendor programs, IT Nation Evolve™ equips solution partners with training on MSP workflows, engagement strategies, and industry best practices while fostering collaboration and continuous improvement.
Results
Mytech Partners prioritizes the IT Nation Evolve™ community when evaluating new solution partners. By partnering with vendors that consistently meet its MSP-ready criteria and share its values and business practices, Mytech Partners has improved operational efficiency and freed internal resources to focus on innovation, strategic growth, and delivering better customer outcomes.
Established in 2000, Mytech Partners, Inc. is a multi-location Managed Services Provider (MSP) focused on assisting small and mid-sized businesses (SMBs) in reaching improved business outcomes through strategic IT initiatives. Mytech caters to a wide range of clients across various sectors, including professional services, non-profits, manufacturing and healthcare.
What sets Mytech Partners apart is its unwavering commitment to aligning IT with business strategy. Rather than delivering generic, off-the-shelf solutions, Mytech Partners takes a deeply consultative approach, engaging with clients to understand their unique goals, challenges, and growth trajectories. This enables the company to design and implement technology solutions that not only support day-to-day operations but also drive long-term business success through improved efficiency, scalability, and resilience.
As Mytech Partners scaled its operations, it encountered a common industry hurdle: the vendor landscape was saturated with technology providers who lacked a nuanced understanding of MSP operations. Many vendors focused solely on product features, with little regard for how their solutions integrated into the MSP business model or impacted service delivery.
Mytech Partners needed more than just tools—they needed true partners who could align with their internal processes, support their team, and contribute to long-term customer success.
Building Stronger Vendor Relationships Through IT Nation Evolve™
For Mytech Partners, IT Nation Evolve™ was a key enabler of this alignment, as IT Nation Evolve™ is a peer community that fosters meaningful connections between MSPs and vendors, extending its strategic mindset beyond customer relationships and into how Mytech selects and collaborates with its own solution partners.
Through IT Nation Evolve™, Mytech Partners gains access to solution partners who are not only technically capable but also trained to understand MSPs' operational realities. These partners are coached to engage in ways that support Mytech Partner's internal processes, team dynamics, and client-facing strategies.
The solution partners that choose to participate in IT Nation Evolve™ are opting in to understand us better. They’re not just selling a product—they’re learning how their solutions can help us do our jobs more effectively.
Where Community Meets Capability
By leveraging the ConnectWise ecosystem, Mytech Partners ensures that every partnership is rooted in shared values, mutual understanding, and a commitment to continuous improvement, further strengthening its ability to deliver exceptional outcomes for clients.
“The tech is important, but that’s table stakes,” Austin explains. “What matters is how they engage with our team, how they help us onboard internally and externally, and how they contribute to the community.”
Evolve’s value lies not only in vetting solution partners but also in cultivating a culture of mutual understanding and collaboration. ConnectWise solution partners are educated on MSP challenges and coached on how to engage meaningfully with the community. This not only promotes knowledge sharing but also cultivates strong partnerships aimed at driving mutual success in the industry.
The tech is important, but that’s table stakes,” Austin explains. “What matters is how they engage with our team, how they help us onboard internally and externally, and how they contribute to the community.
Evaluating Partners Through an MSP-Centric Lens
Mytech Partners uses an “MSP-ready” framework to evaluate potential partners. IT Nation Evolve™’s solution partners consistently meet these criteria—not just in terms of technology, but in how they support onboarding, training, and customer engagement.
IT Nation Evolve™’s strong community culture naturally filters out partners who aren’t aligned, creating a self-sustaining ecosystem of collaboration and shared success.
“Nearly all the solution partners we’ve worked with through IT Nation Evolve™ check our MSP-ready boxes. They understand our business and how we go to market.”
IT Nation Evolve™ has become a cornerstone of Mytech Partner’s partner strategy. By fostering a culture of alignment, education, and mutual support, “Evolve empowers MSPs like us to build stronger, more strategic partnerships.” The result is a more agile, resilient, and client-focused organization, ready to lead in a rapidly evolving technology landscape.
Key Takeaways
- Mytech Partners uses an “MSP-ready” framework to evaluate solution partners, focusing on seamless onboarding, training, cultural fit, and engagement criteria.
- IT Nation Evolve™ partners consistently meet these standards and integrate well with Mytech Partner’s service model.
- The community naturally filters out misaligned vendors, creating a strong, collaborative ecosystem.
About Mytech Partners, Inc.
- Founded in 2000, Mytech Partners is a strategic Managed Services Provider (MSP).
- Serves small and midsized businesses (SMBs) across industries like professional services, non-profits, manufacturing and healthcare.
- Offers proactive IT support, cybersecurity, cloud infrastructure, and AI and Data Intelligence consulting services.
- Differentiates itself through a consultative approach that aligns IT solutions with business goals.
