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PARTNER SUCCESS STORY

Forging Connections in the MSP Ecosystem, powered by IT Nation

Blacksmith InfoSec (Blacksmith), based in San Francisco, California, is a cybersecurity company specializing in Compliance-as-a-Service (CaaS) for managed service providers (MSPs) and small to mid-sized businesses (SMBs). Their scalable SaaS platform offers custom security programs, risk management, policy generation, and vendor security tools, serving industries across the IT and cybersecurity sectors. 

Challenge

Blacksmith faced the challenge of standing out in a competitive MSP landscape. Beyond product visibility, they needed to build trust, form strategic alliances, and learn from peers and competitors—all while scaling their presence and impact within the ConnectWise ecosystem.

Solution

Blacksmith leveraged IT Nation as a strategic platform to build authentic relationships, gain insights from peers and competitors, and elevate their brand. Sponsorship amplified their visibility, unlocked exclusive networking opportunities, and positioned them as a key player in the MSP ecosystem, accelerating both learning and pipeline growth.

Results

Blacksmith’s IT Nation sponsorship strengthened MSP and vendor relationships, increased brand visibility, and created a more robust sales pipeline. The event positioned Blacksmith as a credible player in the ConnectWise ecosystem while reinforcing its mission to support and elevate the broader MSP community and its clients.

Jared Casner, co-founder of Blacksmith InfoSec (Blacksmith), shared his experience as a vendor at IT Nation, highlighting the event’s unique ability to foster authentic community, collaboration, and growth.

Building Trust Through Community and Collaboration

Casner emphasized how IT Nation has become a cornerstone in Blacksmith’s journey within the MSP space. Blacksmith has attended three IT Nation events, with 2025 marking their second time in the Solutions Pavilion. Reflecting on their involvement, Casner shared, “This is our second IT Nation event that we've been a part of, but our third that we've attended. And I'm so happy to be here.” Their continued presence reflects a strategic commitment to building relationships and learning from peers in the ConnectWise ecosystem.

For a growing MSP like Blacksmith, standing out in a competitive IT landscape requires more than just a booth presence. The challenge lies in building trust, forming strategic alliances, and learning from others who have navigated similar paths.

IT Nation offered Blacksmith a platform to connect meaningfully with MSPs, vendors, and even competitors. Casner explained, “What makes an IT Nation event different is the community and the connections that we make.” He emphasized that the value goes beyond the expo floor: “It’s the opportunity to not just talk to the partners that are coming by our booth, but to see some characters that are dressed up in a little bit of flair and having some fun with it.”

The event also fostered learning across vendor lines. “It’s also the vendors that are completely disconnected from us, that we can learn from… and even some of our competition, where we can learn from them and grow with them,” Casner said. This openness to collaboration—even with competitors—underscores the inclusive spirit of the IT Nation community.

Sponsorship as a Strategic Lever

Blacksmith’s decision to sponsor IT Nation was a pivotal move in accelerating their visibility and growth. Sponsorship provided premium exposure to a highly targeted audience of MSPs and technology leaders, helping the team scale their brand presence and build a stronger sales pipeline. 

“Being a sponsor gave us the platform to not just show up—but to stand out,” Casner noted. The sponsorship also unlocked exclusive networking opportunities, positioning Blacksmith as a serious player in the ecosystem. “It’s not just about leads—it’s about being seen as part of the future of this space,” he added.

“At the end of the day, we’re all trying to be successful, and we’re all trying to lift up the MSP community—and more importantly, lift up their clients.”

The Measurable Impact of Engagement

  • Blacksmith’s participation in IT Nation Secure has led to:
  • Stronger relationships with MSP partners and fellow vendors.
  • Valuable insights from others’ journeys in the space.
  • Increased visibility and credibility within the ConnectWise ecosystem.
  • A deeper sense of purpose in contributing to the broader MSP mission.

Casner summed it up powerfully: “At the end of the day, we’re all trying to be successful, and we’re all trying to lift up the MSP community—and more importantly, lift up their clients.” He added, “There’s a lot of fish in the sea. There’s a lot of opportunity for all of us to be successful, and this is really the opportunity for us to teach each other and to learn from each other and to grow as a community.”

Looking Ahead: Momentum, Mission, and Return to IT Nation

Looking ahead, Blacksmith is committed to continuing its involvement. “We will be back for Connect in the fall, that’s for sure,” Casner confirmed. As part of the PitchIT cohort, the team is excited to return in November and continue building momentum.

For Blacksmith, IT Nation was more than a vendor event—it was a catalyst for connection, learning, and shared success. Through community, collaboration, and a spirit of mutual growth, Blacksmith is forging a stronger future in the MSP ecosystem—one relationship at a time.

“There’s a lot of fish in the sea. There’s a lot of opportunity for all of us to be successful, and this is really the opportunity for us to teach each other and to learn from each other and to grow as a community.”

Key Takeaways

  • Community-Driven Growth: Blacksmith emphasized that IT Nation is more than a trade show—it's a community. The event fosters authentic relationships with MSPs, vendors, and even competitors, creating a collaborative environment for shared learning and growth.
  • Strategic Sponsorship for Visibility: Sponsoring IT Nation was a game-changer for Blacksmith. It elevated their brand visibility, positioned them as a serious player in the ecosystem, and helped accelerate their sales pipeline.
  • Learning Across the Ecosystem: The event enabled Blacksmith to gain insights not only from potential partners but also from vendors outside their space and even competitors. This openness to learning reflects the inclusive and growth-oriented culture of IT Nation.
  • Pipeline and Partnership Acceleration: Through sponsorship and active participation, Blacksmith strengthened its network, built trust with MSPs, and unlocked new partnership opportunities—key levers for scaling in a competitive market.
  • Commitment to Continued Engagement: Blacksmith plans to return for future IT Nation events, including Connect and PitchIT, signaling their long-term investment in the community and ecosystem.