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10/31/2023 | 4 Minute Read
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Speed is everything in the business world. You need to be able to deliver quotes to your customers quickly, accurately, and reliably. Even the shortest of delays can mean lost business. This can be difficult depending on the type of products they sell and how configurable they are. The configure, price, and quote (CPQ) process streamlines this workflow and empowers your MSP business to quickly facilitate orders without adding additional time or staff.
CPQ implementation is the process of implementing solutions to expedite quoting and pricing processes to make your overall business organization run more efficiently. In this article, we will walk you through some of the key benefits of CPQ and highlight everything you need to know to successfully prepare for and complete a CPQ implementation, significantly speeding up your average quote-to-cash process time.
Configure, price, quote (CPQ) software allows you to generate accurate quotes for configurable, complex products. Implementing CPQ software solutions makes the pricing and quoting workflow much more efficient for sales teams by providing them with everything they need to provide accurate and reliable quotes in real time.
CPQ solutions also provide additional information and insight about requested configurations to potential customers through rules-based constraints that can be added throughout the CPQ implementation process. For example, certain product or service offers may not pair well with each other. Certain CPQ software configurations can be set up to not allow for the customer to select both, eliminating an additional task for your sales team.
For additional information on CPQ and its benefits over spreadsheet quotes, download our free eBook, 10 Hidden Costs of Quoting With Spreadsheets, for a comprehensive overview of the subject.
The CPQ process flow can be broken into three distinct parts: configure, price, and quote. Each of these three parts works to make the quoting and pricing process more efficient and simpler. Through software automations, they streamline product rules, pricing structures, and quoting processes to free up your sales teams from repetitive, menial tasks, allowing them to focus on the things that matter most for your MSP business.
For the end user, the entire purchasing process should be effortless. They want to just check a few boxes, add the things they want to their order, and see the price appear and be updated in real time. However, updating pricing automatically becomes increasingly difficult when offering individualized product and service configurations to each customer.
CPQ solution software makes this entire process simple by reliably providing accurate pricing and availability information and allowing for automated cross-selling and upselling. Additionally, certain CPQ software solutions can automatically interpret the items the customer is selecting, it is able to automatically suggest best-fit pairings and upgrade, providing additional revenue while increasing the overall customer experience by offering more customized solutions.
During the final stage of a successful CPQ process flow, the customer is given a quote. This can be done automatically by telling the customer the calculated price but is often not the best practice. With highly configurable products it is usually worthwhile to implement a CPQ approval process wherein a salesperson takes the CPQ data and turns it into a quote accompanied with their own additional product suggestions. While this is not as seamless as total automation, it can be helpful to ensure feasibility and quality of quoting, while still reducing the quote-to-cash time significantly from manual solutions.
Completing a CPQ process implementation can seem intimidating when viewed all at once. One of the easiest and most effective ways to successfully implement a CPQ software solution is to break the implementation into smaller, more manageable pieces. The five main components all successful CPQ implementations share are:
While CPQ software solutions can be incredibly powerful and beneficial for MSPs, it is important to understand some of the key challenges that can arise and make your CPQ implementation fail or be viewed as unsuccessful. Some commonly faced CPQ process implementation challenges include:
One of the most important things to consider when selecting a CPQ solution is its ability to integrate with the other systems you already have in place, particularly the CRM and ERP systems. If a CPQ platform does not integrate nicely with these two core business software solutions, then it is best to move on and search for a different platform or vendor.
ConnectWise CPQ is a best-in-class quote and proposal automation solution, with unmatched flexibility and customization including custom template creation, sales coaching automation, and strategic vendor integrations. Additionally, our cloud-based CPQ software is accessible anywhere in the world, meaning business does not have to stop when you’re away from your desk. Try a free demo of ConnectWise CPQ to supercharge your sales operations and increase profitability through the power of automation.
As is usually the case with software solutions, CPQ implementation time varies greatly, ranging from just a few weeks on the low end to a few months on the high end. As the complexity and scope of features increases, so too does the time needed to effectively implement.
CPQ solutions can be housed directly within a CRM. Keeping everything within a singular integrated platform is the most efficient and reliable option, as data can be seamlessly shared between the two systems. This makes it much easier for salespeople to manage the information flow. However, the two systems can also be implemented and maintained separately, or merged later.
CPQ software expedites the quoting process by significantly reducing the amount of leg work salespeople need to do to deliver an effective quote to customers. As a potential customer configures their product, your CPQ process automatically confirms whether what they want is possible and can even provide real-time pricing information to your sales team.
CPQ process software solutions are designed to be highly customizable depending on your specific business needs. Thinking early and often about what you are specifically trying to accomplish and improve with your CPQ implementation is one of the best ways to customize and implement a solution that effectively solves your pain points while remaining cost-effective.
CPQ implementation should not require significant changes to your existing sales processes. Instead, it should be an additional tool that helps reduce the time previously wasted pricing and quoting, unlocking more time for your sales team to work on improving their current client relationships and prospecting new ones.