Key 2025 Microsoft Renewal Updates for MSPs

Posted:
02/04/2025
| By:
Varshaa Pallaath

Staying ahead of Microsoft’s renewal updates is essential for MSPs who want to ensure their customers’ success. With recent changes in pricing, licensing, product lifecycles, and more rolling out, here is a breakdown of what’s new and what it means for you as an MSP.

1. Pricing and licensing adjustments

Let’s start with the pricing and licensing changes that could impact how you position and package services to your customers:

  • Annual Microsoft 365 plans billed monthly are increasing: Microsoft has raised prices for annual Microsoft 365 subscriptions paid monthly. Ensure you have a plan on how you’ll absorb, pass or enhance the value of your offerings, especially if renewals are coming up soon.
  • Region-specific pricing updates: If you have customers in the UK or Brazil, Microsoft’s price changes for its commercial cloud services could affect them. Proactively building a plan on managing these pricing updates means you and your customers are set up for success.
  • Direct purchase options for Copilot licenses: Certain CSP customers now have the option to buy Microsoft Copilot licenses directly with a credit card. This could accelerate Copilot discussions with your customers.

2. Product lifecycle updates

Keeping customers on supported platforms is crucial. Here are two lifecycle changes to watch:

  • Exchange Server 2019 is entering extended end-of-support: By October, Exchange Server 2019 will move to its extended end-of-support phase. Now’s the time to discuss upgrade or migration plans with any customers still on the platform.
  • OneDrive accounts will be archived after 90 days without a license: Starting in late January, specific OneDrive accounts unlicensed for more than 93 days and subject to a retention policy, retention period, or legal hold will be automatically archived with restricted access. Ensure you have a plan to manage your customers’ legacy data.

3. Exciting new features in Microsoft 365

Microsoft is always innovating, and the latest updates include:

  • New agents in Microsoft 365: SharePoint agents and other AI-powered capabilities are rolling out, offering even more ways for your customers to work smarter. Highlight these updates as you prepare your customers to take advantage of AI.

Let’s crush the renewal rush together

With so much shifting, this is the perfect time to focus on renewals to ensure your customers are ready for what’s next. Don’t let complacency lead to customer disengagement or open the door to competitors. With our Renewal Guide and To-Customer Campaign Assets, you’ll stay ahead and highlight key priorities, such as data protection, to win customer trust and loyalty. 

Download the assets now >>

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