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With their three-person internal IT team overworked and overwhelmed by manually supporting nine branches spread throughout a 100-mile radius, Guaranty Bank & Trust needed a more efficient IT management solution.
ConnectWise Automate improved the productivity of Guaranty Bank’s IT management through the automation of processes, along with remote monitoring and support capabilities.
Guaranty Bank & Trust credits ConnectWise Automate with saving them countless hours and $100,000 a year in staffing costs, as well as helping them maintain excellence in FDIC compliance.
“We’re not real large, but we’re extremely profitable. We’re worth about $226 million right now, which is a good size for a community bank with nine branches and 100 employees. What sets us apart is how efficient we are. We keep our costs really low, and ConnectWise is a huge part of that.”
Hanes recalls the decision was almost a no-brainer. “We were signing the contract within a week.” Guaranty Bank also invested in the remote access tool ConnectWise Control® as well as third-party patching. And they relied on the ConnectWise support team for professional implementation, which Hanes looks back on as a smart choice. “I would highly recommend that all day long,” he says.
Previous experience had already given Hanes confidence that the workflow effectiveness of IT automation and remote monitoring and management would bring huge improvements. But he finds the resulting savings in annual IT staff and operational expenses impressive. “It’s well over $100,000 in one year,” Hanes reports.
With the IT team having more time to focus on business rather than run between branches, much has been accomplished. “We started documenting our processes. We put a succession plan and a disaster recovery program in place,” says Hanes. “Our IT team went from chasing problems reactively to working proactively because of ConnectWise Automate.”