New realms of possibility
One of the first things Jonsson noticed was how much transparency TRS gained through ConnectWise Manage. “By moving to ConnectWise Manage especially, we saw a clearer picture of everything we were doing on a daily basis,” he said. Not only can their team work much more effectively now, but, armed with all the details, they can calculate things like costs and profits much more accurately—and easily.
A huge advantage, possible through ConnectWise Automate, was that TRS could now give proactive support to clients, instead of reactive assistance. They’re able to create scripts that alert techs of both simple issues, like computers needing a reboot, and urgent problems, like servers being down in order to automate fixes—all without the client knowing it.
“We can now see beforehand if a problem is on the horizon and we can contact the customer before something serious happens. We can prevent problems instead of fixing them,” Jonsson said. This is a big win for both TRS and their client.
The team also found ConnectWise University helpful, especially when it comes to training technicians. “ConnectWise University is a total life saver for us,” Jonsson said. They use the platform’s large number of videos, sessions, and webinars constantly, and the software’s integration with ConnectWise University means they can quickly find answers whenever a product-related question arises.
The right choice
Eager to leverage the full power of ConnectWise, Jonsson recently attended IT Nation Connect for the first time. It was an experience he won’t soon forget: rife with opportunities for learning about new products, discovering new ways to use existing products, and networking with IT professionals. “ConnectWise really gives back to the customer this way and we will definitely come back,” Jonsson said.
In the meantime, TRS has enough to keep them happy—high transparency, smooth business operations, and a level of service that goes above and beyond. Since making the switch to ConnectWise from their old ticketing system, they’ve never looked back.