The Partner Program and Glasshive are a winning formula for this MSP

Secur-Serv

Secur-Serv, headquartered in Omaha, Nebraska, stands out as a trusted partner for businesses seeking robust IT services. Secur-Serv is a security-first managed services provider that prioritizes and places security at the center of everything it does. The company provides Managed IT, Managed Print, Managed Device, and Cybersecurity services to companies of every size across the United States. With over 3000 field service technicians, a Network Operating Center based in Omaha, NE and extensive service offerings, Secur-Serv is a leading MSP for all things IT.

Challenge

To drive business priorities forward, the Secur-Serv organization needed a reliable and trusted partner to add depth to their marketing and sales team efforts, gain industry insights to drive strategic decision-making, and align their services with client goals.

Solution

The Partner Program offers the depth and breadth of resources, expertise, and dedicated support to power Secur-Serv lead generation, campaigns and events.

Results

The ConnectWise Partner Program has significantly contributed to organic sales and marketing growth. Specifically, Secur-Serv and ConnectWise partnered together to successfully upsell security solutions and deploy Sentinel One on 18,000 customer devices.

“The ConnectWise Partner Program has significantly contributed to our organic sales and marketing efforts. Recently, we engaged with ConnectWise to help us successfully upsell our security solutions and deploy Sentinel One on 18,000 devices.”

Headquartered in the Midwest (USA), and serving customers nationwide, Secur-Serv, has been a ConnectWise partner for more than five years. They are a security-first managed services provider that prioritizes and places security at the center of everything it does.

Serving more than 1,000 customers and 25,000 endpoints, Jason Bowra, SVP, Managed Services, is excited for what the future holds.

Secur-Serv’s strategic partnership with ConnectWise has not only enhanced their sales and marketing efforts but also strengthened their ability to educate customers, sales team and address security challenges effectively.

“The ConnectWise Partner Program supports us in educating our customers. We believe in leading with education, not sales. We want to work with our clients by using a consultative approach; and by providing valuable resources and information, we can empower our clients to make informed decisions about their cybersecurity needs.”
There are several ways to get the message out, but ConnectWise provides a big assist through the Partner Program.

“We leverage the MDF (Marketing Development Funds) and marketing resources from ConnectWise. These resources have been instrumental in hosting successful events and webinars, fostering growth in our cybersecurity business.”

But, Bowra says there’s strength in numbers.

“We only have one marketing person in-house. So, we rely on the ConnectWise team to give us advice, provide resources; and to help us scale. To be honest, we view the ConnectWise Partner Program as an extension of our team.”

Other key benefits in the program include the integration of GlassHive, a tool used to drive deeper customer engagement and access to ConnectWise University. The Secur-Serv team is taking advantage of the tools to get even more lift.

They are leveraging ConnectWise University to educate, train and stay ahead.

“We are training our sales team about cybersecurity products and industry trends. This training really equips our sales colleagues with the knowledge needed to effectively promote and sell our security solutions.”

Glasshive also helps Secur-Serv to generate new leads.

“By staying informed about the latest cybersecurity developments, we can drive sales more effectively. The platform [Glasshive] is the engine that enables better customer education, ensuring that clients understand the value of the security solutions offered.”

There is an additional layer of support that Bowra recommends to all partners that The IT Nation plays a vital role in their business.

“I’ve been to ten or more IT Nation events, including both IT Nation Secure and IT Nation Connect. The events have so much to offer. I think networking is the biggest thing for me and our organization. But there is so much to do and see. The content, keynote speakers, thought-leadership sessions and vendors – it keeps us in front of everything happening in the industry.”