Fast, proactive service helps Network Coverage keep its promises
“By identifying issues more quickly, ConnectWise helps Network Coverage keep both its customers and its own business running at their best. “We require less staff on our end to do the same amount of work, and when issues develop, we can respond immediately—with the help of the ConnectWise NOC for overnight issues—instead of waiting a week for a server or desktop to crash,” says Ledger. “Our old RMM solution made it hard to deliver what we promised to customers—even simple things were a challenge in terms of both time and labor,” says Joy. “With ConnectWise, we have a regular maintenance schedule in place, so we don’t have to worry about a lot of pending updates accumulating, and our customers have noticed the improved reliability in their environments.”
A broader service portfolio increases revenue-per-seat
More efficient day-to-day operations and less firefighting has given Network Coverage the freedom to diversify its service offerings into profitable areas like database services, web, and cloud. “We’ve been able to increase the size of our existing monthly recurring contracts and earn more per seat from new customers,” says Ledger. Joy sees the ConnectWise Fortify solution in particular as a game-changer: “A new security offering was going to be pretty expensive, adding as much as 50% to a customer’s rate. With ConnectWise, we can offer the same high value for only 10–20 percent more, making it much easier to sell. That’s accelerated our revenue growth tremendously.”
Expanding into security helps drive aggressive growth
“Security is our leading sales angle this year,” says Ledger. “With ConnectWise, we have a great story to tell in every meeting with new and existing customers, and we have proof that it works. By putting an entire SOC to work to keep them protected, we can keep them out of the headlines and prevent the days-long revenue losses that can result from a breach. When they see that, they know they have to have it.”
With ConnectWise’s help, Network Coverage is continuing to expand both the size of the organizations it serves and its area of operations “By going after larger customers, we’ve been able to sustain 25% annual growth over each of the four years. We’re a different business than when we came to ConnectWise,” says Ledger.
With ConnectWise as a partner, Network Coverage has a solid foundation for success and growth. “We’ve got the tools to do the job we say we’ll do, avoid downtime and mistakes, and make our customers good sources of testimonials and referrals,” says Ledger. Both Ledger and Joy emphasize the value of ConnectWise resources such as IT Nation events and their dedicated Partner Success Manager. “ConnectWise has been a great partner,” says Ledger. “We’re lucky to have found them.”
Remote Monitoring & Management Software with Proactive Services
ConnectWise Command is a scalable remote monitoring and management (RMM) solution with built-in NOC services providing technology solution providers (TSPs) with the tools and services they need to exceed end-user expectations and grow their businesses. Intelligent alerting and ticketing, intuitive scripting and automation, and certified NOC technicians empower TSPs to provide proactive, high-value support across any device or environment, including servers, desktops, networks, and mobile devices.