Empowering MSPs through hyperautomation: An Insider’s View from Automation Nation

Decision Digital

Decision Digital, based in Atlanta, Georgia, is a leading MSP (Managed Service Provider) specializing in IT and cybersecurity solutions. They offer a comprehensive range of services, including fully managed and co-managed IT services to optimize IT operations, Azure cloud deployments and optimization, and advanced cybersecurity solutions. Additionally, they leverage AI-driven database services and data mining to enhance business processes.

Challenge

Like many MSPs, Decision Digital faces the ongoing challenge of staying competitive in a dynamic IT landscape. Traditional methods of growth and service delivery are no longer sufficient, and MSPs need to adopt innovative automation solutions to streamline operations, reduce manual workloads, and enhance service delivery.

Solution

Automation Nation provides a platform for MSPs to learn about the latest automation tools, build hyperautomation frameworks and strategies. The event features keynote presentations, hands-on workshops (“learning labs”), and networking opportunities, allowing attendees to gain practical knowledge and insights.

Results

Decision Digital leveraged Automation Nation to gain a deeper understanding and real-world applications for applying automation to enhance their business operations. They gain practical skills and knowledge, leading to improved operational efficiency, reduced manual workloads, and enhanced service delivery. The event also fosters a sense of community and collaboration among MSPs, encouraging the sharing of best practices and innovative ideas.

"Automation Nation provides an incredible platform for MSPs to learn and grow together. The hands-on workshops are invaluable for gaining practical skills”

"There's nothing better than being in a room full of like-minded individuals and looking at a workflow that they've built"

By embracing automation, MSPs can expand their services beyond traditional offerings to attract a broader, more diverse clientele.

Atlanta-based MSP Decision Digital is at the forefront of applying hyperautomation to its business. Established in 1997 and led by Founder and CEO Rick Harber, they are adopting new technologies and innovations at warp speed to achieve greater productivity and profitability.

As traditional growth avenues plateau, automation presents a fresh strategy, offering capabilities that were once the domain of highly specialized roles like data scientists. Harber emphasized, “MSPs should start bringing these technologies to companies to teach them how to do more with less."

Automation Nation: Hands-On Workshop, Real-World Application

Automation Nation is a premier event, hosted by ConnectWise and dedicated to exploring the latest advancements in automation for MSPs. It brings together industry leaders, experts, and MSPs to share insights, innovations, and best practices in leveraging automation to drive business growth and operational efficiency.

"Automation Nation provides an incredible platform for MSPs to learn and grow together. The hands-on workshops are invaluable for gaining practical skills,” said Harber.

The event provides the expertise and tools to teach MSPs about business process workflows and hyperautomation. This consultancy introduces MSPs to the available tools and provides practical examples of successful implementations. This hands-on guidance helps MSPs understand how to leverage hyperautomation effectively, leading to improved operational efficiencies and customer satisfaction.

ConnectWise experts and engineers are there to “demonstrate the significant benefits that are possible by streamlining processes with reduced human intervention, enhancing data consistency and predictability,” and enabling the ability to scale operations without proportional increases in staffing. "There's nothing better than being in a room full of like-minded individuals and looking at a workflow that they've built.

IT Nation: The Power of Community

Automation Nation and other ConnectWise events highlight the growing enthusiasm around automation and collaboration within the MSP community. These events offer an opportunity for like-minded professionals to share insights and innovations.

"Automation Nation fosters a sense of community and collaboration among MSPs. We enjoy the benefits and collaborative spirit of the event,” said Harber.

The collaborative nature of these gatherings fosters a culture of shared learning, where MSPs can explore new automation possibilities and refine their strategies. This continuous exchange of knowledge and ideas is vital for staying ahead in a rapidly evolving industry.

“The insights and innovations shared at Automation Nation help us stay ahead in a dynamic industry," Harber added.