How All Covered Ensured Total Data Security with ConnectWise Cloud Backup

All Covered

All Covered is a leading MSP (Managed Service Provider), based in Redwood City, CA, and Ramsey, NJ, that offers IT solutions such as remote help desk, cybersecurity, and cloud management. They serve various industries, including finance, education, and healthcare, enhancing operational efficiency and security for their clients.

Challenge

Before implementing ConnectWise Cloud Backup, All Covered faced two common challenges related to data protection and management. One major issue was data safety misconceptions. Many business owners believed that storing data in Microsoft 365 automatically ensured its safety. However, Microsoft operates on a shared responsibility model, meaning they ensure access and infrastructure but do not protect against data loss due to user error or malicious actions. Another challenge was data growth and costs. As businesses accumulated more data, the costs associated with data storage and protection escalated. Traditional billing models based on data volume often led to higher expenses, causing frustration among clients.

Solution

All Covered implemented ConnectWise Cloud Backup for its ease of use and peace of mind. It simplifies data management, offers scalable flat-rate billing, and enhances data security by storing backups separately, protecting against various threats. This solution is especially beneficial for growing businesses using Microsoft 365.

Results

ConnectWise Cloud Backup simplified data management, offered scalable flat-rate billing, and enhanced security by storing backups separately. All Covered can recover data within minutes or hours during incidents like ransomware attacks and employee departures, realize a decrease in data storage costs with the flat-rate billing model, and increase in client satisfaction due to improved data management and security.

Out of 100, I would say probably 5 nines [99.999%] in terms of how confident I feel,” said Stout.

"It's not an if, it's a when. At some point, somebody will need something, and ConnectWise Cloud Backup is the backup solution that you need.”

All Covered, a leading MSP, leveraged ConnectWise Cloud Backup to revolutionize their data protection and management strategies. Dave Stout, the RSC Supervisor of the Managed Backup Team at All Covered, shares his firsthand experience and insights on how this powerful solution has transformed their operations.

Implementation and Benefits

With years of expertise in data protection, Stout highlights the critical benefits and real-world impact of ConnectWise Cloud Backup, making it an indispensable tool for their clients. "Everybody thinks that just because their data is in the cloud with M365 that it's safe and protected, and that's absolutely not the case. That's why you need something like ConnectWise Cloud Backup."

Stout implemented ConnectWise Cloud Backup for his clients, emphasizing its ease of use and the peace of mind it provides. Key benefits include:

Simplified Data Management: ConnectWise Cloud Backup’s solution is user-friendly, making it easy for businesses to manage their data without worrying about complex billing structures or unexpected costs. "With ConnectWise Cloud Backup's user-based licensing, we now only pay for active users, simplifying billing and ensuring cost-effectiveness."
Scalability: The flat-rate billing model allows businesses to scale their data protection efforts without incurring prohibitive costs. This is particularly beneficial for growing businesses that continuously add new users and data. "One of the things that we really like about ConnectWise Cloud Backup is that it's a flat per-user bill and not based on the amount of data that you have."
Enhanced Data Security: By storing backups in a separate location, ConnectWise Cloud Backup ensures that data is protected against a wide range of threats. This added layer of security is crucial for businesses that rely on Microsoft 365 for their daily operations.

Use Case: Education Sector

One of the notable use cases for ConnectWise Cloud Backup is in the education sector. “Educational institutions often face high turnover rates with student accounts, which can complicate data management and protection,” said Stout.

Stout shared an example where ConnectWise Cloud Backup's user-based licensing model proved invaluable. Previously, the institution had to manage custom scripts to ensure accurate billing for staff and student mailboxes. “With ConnectWise Cloud Backup's user-based licensing, we now only pay for active users, simplifying billing and ensuring cost-effectiveness.”

Real-World Scenarios

Stout highlighted several real-world scenarios where ConnectWise Cloud Backup's backup solution play an indispensable role:

Employee Departure: ConnectWise Cloud Backup allows companies to restore the mailbox and transfer all data to the new employee, ensuring continuity and data integrity. "If someone leaves the organization and deletes everything on the way out, we are confident that we are able to get it all back because we had everything backed up with ConnectWise Cloud Backup," said Stout.
Ransomware Attack: A ransomware attack can encrypt a user's OneDrive contents. ConnectWise Cloud Backup's backup solution enabled the company to restore the affected data quickly, minimizing downtime and data loss.
Document Corruption: Another common issue is document corruption. Stout mentioned that if a user finds a critical document corrupted, ConnectWise Cloud Backup can restore a previous version, ensuring that work is not lost. Stout explained, “as long as users are saving files properly ConnectWise Cloud Backup, we could get it back in only a few minutes.”

ConnectWise Cloud Backup as a Failsafe Data Protection Solution

Stout also discussed the importance of proper data hygiene and the limitations of ConnectWise Cloud Backup in certain scenarios. For instance, “ConnectWise Cloud Backup can restore OneDrive accounts and synchronized folders, but it cannot restore data saved exclusively on a desktop without synchronization.” He emphasized the need for users to follow best practices, such as working out of synchronized folders, to ensure comprehensive data protection.

Stout expressed high confidence in ConnectWise Cloud Backup's reliability. “As long as users follow proper procedures, he trusts ConnectWise Cloud Backup to recover data effectively. Out of 100, I would say probably 5 nines [99.999%] in terms of how confident I feel,” said Stout.

If Not Now, When: Protect You Data with ConnectWise Cloud Backup

ConnectWise Cloud Backup has proven to be an invaluable tool for Stout and his clients. Its robust data protection capabilities, combined with a straightforward billing model, make it an ideal solution for businesses looking to safeguard their Microsoft 365 data. As ConnectWise integrates ConnectWise Cloud Backup into its product family, more businesses can benefit from enhanced data security and simplified management.

Stout emphasized the importance of understanding the limitations of cloud-based data storage and the value of implementing a dedicated backup solution. By addressing common challenges and providing a scalable, cost-effective solution, ConnectWise Cloud Backup helps businesses protect their most critical assets.

"It's not an if, it's a when. At some point, somebody will need something, and ConnectWise Cloud Backup is the backup solution that you need."