Technical Support L3-Partner Engagement
Position ID L3-00658
WORK EXPERIENCE
Technical Support-L3 Partner Engagement
ConnectWise
Dec 2021 – Present
Mumbai
Achievements / Tasks
· Completed the tenant-to-tenant mailbox conversion for Microsoft Office 365.
· Using Office 365 to manage groups, licenses, and users.
· Active Directory on-premises was transferred to Azure Entra ID.
· Migrated to Exchange Online from a third-party email server.
· Constructed and configured a new O365 tenant and offered daily Exchange Online support.
· Advanced administration and experience with Active Directory.
· Experience with advanced DNS administration
· Configuring Active Directory
· Management of AD Group Policy.
· The migration of O365 mailboxes.
· Management of Exchange servers.
· Administration of Windows servers.
· Administration of Hyper-V.
· Written scripts and used ConnectWise Automate to install and remove software.
· Working on projects, client service requests, and server-generated alarms
· Worked on Liongard, Augmentt, Perch alerts.
· Managed Threatlocker.
· Monitored and performed troubleshooting in Datto backups.
Technical Support – L2
ConnectWise
Feb 2016 – Dec 2021
Mumbai
Achievements / Tasks
· Support for IT related issues via Inbound/Outbound phone call or ticketing system from global Customers as per their requirements and escalation.
· Performing the Problem management on the repeated issues.
· Experience in Installation, Maintenance, Configuration & troubleshooting AD/Exchange Server DHCP, DNS, File Server, Web Server and Terminal Server and troubleshoot and Configuration of Network related login issues, domain related issues.
· Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP and DNS.
· Managed all the user’s accounts and their mails in Active Directory.
· Troubleshooting Webroot antivirus issues.
· Managing Symantec Backup, Lights Out Management (LOM).
· Troubleshooting on physical server ILO issues.
· Upgrading Firmware & Drivers on Dell and HP servers.
· Responsible for Volume Shadow Copy Services, Symantec Backup, Lights Out Management (LOM), Initial level DBA work on SQL server.
· Experience on server down alerts in a timely manner and brought them up with complex problem troubleshooting and root cause analysis.
· Troubleshooting incidents and problems related to Server Performance / Server hang with the help of Windows.
· Windows Server Patch Assessment and Deployment failure issue, Windows Server Backup Failure issue.
· Troubleshooting of Unexpected restart / BSOD / Server crash using Windows Debugger Tool and analyzing memory dump to find the cause.
Server Engineer
Wipro Info tech Ltd.
04/2012 - 01/2016
Mumbai.
Achievements / Tasks
· Performing the Daily Health checklist for all servers.
· Managing and Performing the Patch installation through SCCM server with basic troubleshooting.
· Resolving user issues like A/c Lockout, Share drive, FTP site access, Internal Sites access, etc.
· Creating the SOP (Standard operating process) documents for the known issues.
· Creating Action Plan and attending CAB meeting to get the changes approved.
· Performing the DR test.
· Integrated banking applications with Active Directory.
· Resolving exchanges issues like setting transport rules, Bulk mail, mailbox quota setting, Mail tracing etc.
· Troubleshooting on the basis of client call.
· Performing daily backups
· Resolving the hardware issues of the clients.
· Patch Management for windows servers.
· Performing NSDL daily Backup and restoration.
SKILLS
Active Directory Management, Windows server Administration, Windows Failover Cluster, Windows Network Load Balancing, Microsoft Certificate Authority Server, Windows PowerShell Scripting ,DNS, DHCP, File & Print server, MS Exchange Administration, Microsoft 365,Azure Entra ID Connect, Microsoft Hyper-V, Azure Administration, Azure Entra ID, Exchange Online Administration, CW Automate, CW Manage, CW ScreenConnect
CERTIFICATIONS
Microsoft Certified IT Professional (MCITP)
Apple certified professional from Udemy