Products and services subject to tax will vary on a state-by-state basis. States have websites that provide access to the laws and regulations in their state. Links to the states’ department of revenue websites are located at: TaxAdmin.org/State-Tax-Agencies. If you have a question regarding the taxability of a specific product you are purchasing please feel free to send them to SalesTax@ConnectWise.com.
If you are using a product for your own business, you should be paying sales or use tax. If you are reselling a product to your customers, you do not need to pay sales tax or use tax if you submit a valid resale certificate. We will NOT be charging sales tax on ConnectWise Automate agents, antivirus solutions, backup software, as well as most Continuum products, if you submit a valid resale certificate to SalesTax@ConnectWise.com. We’ve tried to make the submission process as easy as possible; therefore, you should also have received an email from Avalara with a link which allows you to easily upload your certificate to our tax portal.