Faster, simpler restores keep customers up and running
“Our technicians can perform restores in 75% less time with ConnectWise Recover than with our previous platform,” Oleson says. “What’s more, the hardware from our previous vendor was substandard, and restoring files was more difficult than it should’ve been. In one instance, an Active Directory server had failed, and we had to actually give up on restoring it and do a rebuild because the process was such a hassle.”
Revenue and profitability soar with ConnectWise
“We’re making a killing with ConnectWise Recover,” says Oleson. “Our monthly recurring revenue with the platform has increased 100 percent since we first deployed it, and since the platform allows us to bring our own hardware, we can generate upwards of $3,500 for a $600 box that we refurbish and upgrade in-house.” Meanwhile, the ConnectWise Assist™, formerly a Continuum solution, Help Desk team resolves between 94–95 percent of FBP’s customer tickets each month, increasing the profitability of FBP’s managed services contracts from a 40 percent to a 60 percent standard margin.
Outsourced technical work allows a greater focus on building the business
“ConnectWise’s technicians have specialized expertise and knowledge, so we don’t have to hire resources with those same skill sets,” says Oleson. “Being able to offload work to the NOC and Help Desk enables our team to focus on client relationships and revenue-driving activities.” At the same time, ConnectWise makes sure that the solutions that power FBP’s business are always the best they can be. “Another big differentiator for ConnectWise is that they entirely own their core product stack and technology. Knowing that we can provide feedback and that ConnectWise is able to enhance and update its products based on the needs of its partner community is really valuable to us.”
“If you’ve got someone that’s considering ConnectWise or comparing the platform to other providers in the space, they’d be crazy not to partner with ConnectWise,” says Oleson. “I’ve never seen one of our clients have a bad experience since we’ve deployed the platform.” Oleson is confident in FBP’s ability to continue growing and expanding— and knows that ConnectWise will play an essential role in the long-term success of the company’s managed services offerings. “We’re very excited about our future and continuing to work with ConnectWise,” he says. “Since I’ve joined FBP we’ve nearly tripled in size, and we expect to see continued growth and success as we further-enhance our managed services and onboard additional customers.”
Remote Monitoring & Management Software with Proactive Services
ConnectWise Command is a scalable remote monitoring and management (RMM) solution with built-in NOC services providing technology solution providers (TSPs) with the tools and services they need to exceed end-user expectations and grow their businesses. Intelligent alerting and ticketing, intuitive scripting and automation, and certified NOC technicians empower TSPs to provide proactive, high-value support across any device or environment, including servers, desktops, networks, and mobile devices.