Managed Services

Everyone needs support. But if you’re not meeting your customers’ support needs, they’ll find someone who will. When I think back on my own managed services practice, I remember alienating more than a few potential customers because we were only offe...

Onboarding is the first time new clients get to see how you operate. It’s when first impressions are formed; impressions that could have a lasting impact. And if you don’t deliver on promises that were made during the sales process, what impression d...

In order to make sure your business is not only successful, but profitable, it’s important to know how to price your IT services. But how? No two companies offer the exact same services, methods, and quality, so it’s nearly impossible to establish a ...

Have you ever opened up a product with ‘some assembly required’ that failed to include instructions (or included them, but only in a language you don’t understand)? So frustrating. Sadly, many clients feel the same way about their managed services ag...

When offering a managed service to clients, managing servers and endpoints—and managing them well—is important. That pretty much goes without saying. Devices, like desktops and phones, are the most visible and tangible part of the network to your cl...

Everyone needs support. But if you’re not meeting your customers’ support needs, they’ll find someone who will. When I think back on my own MSP business, I remember alienating more than a few potential customers during our transition from break-fix, ...

When you boldly implement a new business model, it’s critical that you get your current clients to buy in so your business can remain profitable. But that can be tough if you go into the process without a plan. After all, change is scary for client...

Ready for a harsh truth? Your hardware and software alone won’t make clients value you as a long-term technology advisor. After all, clients can get similar technology products and services from most of your competitors. What will make clients choo...

It’s easy for technology solutions businesses to use labels like managed services provider (MSP) to define their businesses. However, you could be pigeonholing yourself by labeling your business model as one specific thing. The reality is, you are l...

Clients often demand immediate technical support for a wide range of IT issues. They want fast and effective support that allows them to get on with their own operations. One area that most IT solutions providers can improve is response time. You do...