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EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage security risk for SaaS apps
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SASEZero trust secure access for users, locations, and devices
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SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
Blog Posts by Steve Farnan
03/16/2020
4 min read
Silence is deadly: 5 ways to build effective client communication practices
By: Steve Farnan
You’ve probably heard the phrase “Silence is golden” once or twice. Well, when it comes to your business, it’s definitely not true. In fact, it could be a sign of trouble. Effective client communication is a big part of a long-term growth strategy. If your clients are suffering in silence, you’re probably going to lose them without the chance to patch the relationship.
Managed Services
12/30/2019
3 min read
A referral program: how it works and why you need one
By: Steve Farnan
Creating a referral program is cheap, sustainable, and requires relatively low effort compared to complex, multi-channel marketing campaigns. Here’s why these programs are so useful—and how to build one effectively.
Sales & Marketing
01/09/2017
2 min read
3 ways to handle toxic behavior in the workplace
By: Steve Farnan
So one bad apple made it through your employee filtering process. So what? That one colleague that always seems to be at the center of the conflict, and who all too frequently crosses the line into insubordinate behavior is doing more than being a pain in your side.
Talent Retention, Acquisition & Culture
11/04/2016
2 min read
4 Steps to More Effectively Price Your IT Services
By: Steve Farnan
In order to make sure your business is not only successful, but profitable, it’s important to know how to price your IT services. But how?
Managed Services
09/30/2016
2 min read
8 things to bring with you to Dreamforce
By: Steve Farnan
Are you heading to Dreamforce® for the first time, or maybe just need a refresher on what to pack for this epic conference? As veteran attendees, we have compiled a list of suitcase must-haves to make your trip a dream.
Talent Retention, Acquisition & Culture
08/26/2016
2 min read
Award-winning dedication to partner success
By: Steve Farnan
We are thrilled to announce that ConnectWise was voted the overall winner in the Managed Services category in The Channel Company’s CRN® 2016 Annual Report Card (ARC) awards program for the second year in a row!
Talent Retention, Acquisition & Culture
08/24/2016
2 min read
4 Tips to Sell Value-Added Services
By: Steve Farnan
What will make clients choose you over other companies are the bundles you offer, your unique experience and knowledge, and the value you can bring to their business.
Managed Services
08/15/2016
2 min read
How to Manage Cash Flow for New Services
By: Steve Farnan
Before you dive into marketing your expanded services, take a step back and analyze your pricing. Are you set up to bill and invoice as efficiently as you can be? Is your pricing accurate, or are you somewhere between undercharging and overcharging?
Business Growth
