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From break-fix to managed services see how one partner made the switch

Techvera

365 days to greatness: one Partner, one year, one amazing story

Since opening in 2001, Techvera has grown from a one-man break-fix operation into the premier name in IT support in North Texas.

CEO Reese Ormand took over the company from his father, who started out fixing computers from home. Ormand played his part by passing out door-hanger ads and watching his father’s business grow. In high school, he started working as a tech in his dad’s new store, where he developed a real love for the business. By the time he reached college, he was running his own calls and picking up clients. Now he’s focused on developing a competitive strategy and vision for Techvera, and nurturing the company’s culture and core values to foster client relationships and overall business success.

Challenge
Techvera CEO Reese Ormand wanted to transition from reactive, break-fix services to a more proactive approach that allowed the team to have more control with less stress.
Solution
By finding a solution that supported his vision, Ormand shifted client perceptions about technology, allowing them to see it as a tool to energize their businesses.
Results
Techvera improved their revenue potential tenfold compared to their original break-fix model, bringing in the same revenue on 5 managed services customers as they’d made on 50 break-fix accounts.
 

“I was able to replicate the same amount of revenue with 5 managed services clients as 50 break-fix clients, bringing in 4-5 times the margin at the end of the day.”

Reese Ormand, CEO, Techvera

An epiphany

In November of 2014, Reese Ormand had what he describes as a “life-changing experience” when he attended his first IT Nation. It may be the premier industry event for technology solutions providers, but for Ormand and the Techvera team, it was so much more.

As a hosted guest at the event, Ormand got the chance to meet with experts from ConnectWise and with other technology professionals at every step along the journey from break-fix to MSP. He returned revitalized, full of new information and ready to take on the challenge of successfully navigating the transition to MSP. “It gave me an awareness that we were so behind the times, and we had to get going,” Ormand shared.

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