Fast, scalable, and intelligent support keeps Pensar customers running at their best
With more than 650 ConnectWise NOC technicians extending Pensar’s workforce, Williams knows he doesn’t have to worry about issues with scalability or responding to spikes in service requests. “It’s comforting to me as the owner of an MSP to know that ConnectWise can provide a service that will help us cope with the peaks and troughs of demand,” he says.
Williams also appreciates the fact that the ConnectWise platform is fully integrated and provides valuable and actionable insights the team at Pensar can leverage when working with their customers. “My techs can go onto the portal and see pretty much everything across the board that is going on with our clients, the monitoring, status reports and so forth— and it’s great not to have to switch between different systems.”
Marketing support helps grow revenues
Since 2015, ConnectWise has facilitated two partner-exclusive peer groups in conjunction with IT Nation Evolve, one geared toward business owners and the other for NOC managers. Each group meets 12 times throughout the year. “One of the things that attracted us to ConnectWise in the first place was that it really seemed to be more of a partnership rather than a supplier relationship,” says Williams. “ConnectWise has been very good in helping us and other members of our peer group to develop our own businesses. It’s been absolutely invaluable to work with people at ConnectWise who really are MSP marketing experts. I’ve done MSP Radio shows, I’ve done videos, all of which have been really useful to help us develop our business. And I know that I can call upon anyone at ConnectWise at pretty much any time and get some really sound marketing advice, which is fantastic.”
Outsourcing enables a greater focus on business development and account management
With technical teams at ConnectWise’s NOC monitoring client systems around the clock and providing monitoring, problem resolution, and expertise across a number of different technology platforms and services, Pensar’s staff is able to focus on business development, account management, and strengthening client relationships. “Our technicians are building client relationships as much as they’re doing actual technical work,” says Williams. “When we hire people, we employ them on the basis of their interpersonal skills as much as, if not more than, their technology skills.”
Because ConnectWise is a 100% channel-exclusive provider, Williams has nothing but confidence about the partnership and ConnectWise’s commitment to partner success. “It’s the value that can be brought to an MSP’s business,” he says. “We see real value in our relationship with ConnectWise. They recognize that if their partners are successful, they’ll be successful.”
Remote Monitoring & Management Software with Proactive Services
ConnectWise Command is a scalable remote monitoring and management (RMM) solution with built-in NOC services providing technology solution providers (TSPs) with the tools and services they need to exceed end-user expectations and grow their businesses. Intelligent alerting and ticketing, intuitive scripting and automation, and certified NOC technicians empower TSPs to provide proactive, high-value support across any device or environment, including servers, desktops, networks, and mobile devices.