Staying in the Lead by Staying in the Know
Getting the most out of their ConnectWise partnership means keeping everyone up to speed on how to best use the applications. “We’re constantly educating our staff and the partners who use these solutions to help them manage better and stay up to date,” Campbell explains. To do that, he and his staff turn to ConnectWise training tools such as the courses offered through ConnectWise University. In addition, neteffect sends a select number of participants to ConnectWise IT Nation every year. “The vision for business growth that we see there from Arnie Bellini and other ConnectWise senior-level management has been spot on,” he says.
Not surprisingly, neteffect has attended ConnectWise IT Nation almost every year since the yearly conference began. “There is a lot of value in being able to interface with TSPs from other cities. We can collaborate and share ideas because we’re not competing against each other,” Campbell points out.
Another reason for attending IT Nation regularly is to take advantage of the ConnectWise Bootcamp series of training sessions. Campbell sees it as the perfect opportunity for himself and his staff to get fresh ideas and challenge their ways of doing things to make sure they’re always using the latest best practices. “Obviously, being IT folks, we feel we can do everything ourselves. Sometimes, though, the only reason we’re doing it the way we’re are is because we’ve been doing it that way for ten years,” he laughs.
Highlighting what he finds most useful about ConnectWise training resources such as ConnectWise University, Campbell gives two examples without missing a beat. “We have gotten over a lot of roadblocks with the professional services we’ve been able to obtain.” He also appreciates the recent updates to documentation and Appcues in ConnectWise Sell. “That’s been awesome. I love it. I will be excited to see Appcues come into ConnectWise Automate and ConnectWise Manage as well.”