ConnectWise RMM and Microsoft 365 Business Premium: Manage device compliance with a single, streamlined view

| By:
Vernon Southmayd

Without the proper software, keeping track of all your managed endpoints can be complicated and time consuming. According to one 2020 study, the average managed service provider (MSP) has 122 clients, all of which have their own tools, networks, and devices. With so many endpoints to manage and limited resources, streamlined visibility is a must-have for any MSP.  

ConnectWise RMM, the leading remote monitoring and management (RMM) solution, already equips you with greater visibility and insight into your managed consoles through a single pane of glass. But RMM has just become even more powerful thanks to a new integration with Microsoft Intune and Microsoft 365 Business Premium.  

The exciting integration will let you control your Microsoft Intune-registered devices from RMM, creating a single, intuitive platform for endpoint management. The integration provides a high-level glance at—and control over—your clients’ device settings for greater security, compliance, and ease. Let’s dive into Microsoft 365 Business Premium and Microsoft Intune and additional benefits of the new integration.  

Microsoft 365 Business Premium and Intune overview 

Microsoft 365 Business Premium is a comprehensive productivity and security solution designed for businesses with up to 300 employees. Microsoft Intune is a mobile device management (MDM) and mobile application management (MAM) service that lets you configure device settings from the cloud and is included with Microsoft 365 Business Premium. With Microsoft Intune, you can manage mobile phones, tablets, and laptops remotely to keep client data secure. Specific capabilities include setting restrictions on whether employees can email recipients outside their organization, enabling the use of personal devices for work, and separating users’ personal information from business information for greater compliance.  

This integration impacts laptops that have agents enrolled in ConnectWise RMM. 

Meanwhile, RMM lets you manage all your clients’ endpoints with a single view. Built on Asio™, the ultra-fast ConnectWise platform, RMM helps you deliver rapid service with fewer employees so you can grow your business without increasing costs. Together, Microsoft Intune and RMM means better service and greater customer satisfaction through proactive, single-location device management.  

Benefits of Microsoft Intune and RMM integration   

With faster, streamlined endpoint management, the new Microsoft Intune and RMM integration reduces your workload while providing heightened visibility. Key benefits of the integration include:  

  • Single pane-of-glass view: View data from all your devices and management consoles in a single location for greater visibility and ease of use.  
  • Streamlined device management: The integration provides you with a user-friendly overview of Microsoft Intune devices. The RMM interface is intentionally simple, making it easier to find what you’re looking for and complete the tasks at hand.  
  • High-level compliance look: With the integration, you gain a bird’s eye view of your managed devices’ compliance from the ConnectWise RMM devices page. Information across multiple tenants will be available in one place for quick, easy access.  

With security concerns on the rise, staying ahead of potential threats is more important than ever. According to the ConnectWise 2022 MSP Threat Report, several ransomware groups primarily target MSPs. Additionally, ransomware attacks have been up almost 300% year-over-year, Homeland Security Secretary Alejandro Mayorkas stated in May 2021. Effective threat monitoring and management is all the more critical in the current environment. Ultimately, RMM and Microsoft Intune help you identify and resolve security concerns issues faster for better response times and fewer breaches, building client trust over the long term.  

Next steps for Microsoft and ConnectWise  

This integration is just the beginning of a series of collaborations between ConnectWise and Microsoft. While we’ve been working closely to integrate Microsoft Intune with ConnectWise RMM, we have plenty more exciting releases on the horizon. Keep an eye out for more ways to leverage Microsoft Intune for simpler, streamlined device management. 
To learn more, explore the ConnectWise RMM product page and integration partners marketplace for further details about ConnectWise RMM and the Microsoft 365 Business Premium integration.