Blog Posts by Sam Demulling

The sales process is all about building relationships and understanding a prospect’s needs. But once a deal is won, the handoff may come with challenges—like missing information or delays—that can be the difference between a first down and a touchdown. To help you avoid customer experience fumbles, ConnectWise Sell® and ConnectWise Manage® offer several unique features that ensure no information is lost once it leaves the sales team’s hands.

Quotes aren’t just an important part of the sales process—they’re also representative of your company. When you put out materials that the public can see, you always want to make sure that those materials are in line with your brand and reflect the high standards that your customers expect from you.

Time is your most precious resource. This is especially true in businesses that require a heavy sales volume to keep revenue high. Many businesses struggle with crucial points in the sales process—from sourcing products and prices to delivering the order—or work in multiple solutions that lack communication. At ConnectWise, we've invested in product enhancements to make sourcing through distribution easier than ever.

Using a free quoting tool? Because it’s truly what’s best for your business or because it’s free? The word ‘free’ is captivating, enticing, and extremely powerful. Given two options, one free and one with a price tag attached, our brain will default to choosing anything free because it makes a quick rule of thumb judgment that it’s the better option.

Congratulations: you’re in the final stretch of the sales cycle. You successfully connected with a new client, gave them your pitch, met with them face to face, and had a follow-up call with their whole team. But you’re not over the finish line yet. Now it’s time to send over your project proposal.

It’s not uncommon for service providers to use multiple systems to run their business. As long as the work gets done and your team is being productive, you might not care what tools, or how many, you’re using. What is common is that many of the tools you use aren’t designed to function together. And when tools aren’t built to work together, you experience inefficiencies, wasted time, and an increase in errors.

Pricing is everything to your business. But figuring out what to charge for your services can be tricky. Charge too much and businesses won’t want to work with you. Charge too little, and you won’t be able to cover your costs. Finding that right price will help you sell your services better, bring in more profit, and give your customers the value they expect.

Most technology professionals don’t usually jump for joy when they hear procurement. In reality, it’s a task most struggle with. When the products you use can’t define a solid and efficient procurement process, it can heavily impact your bottom line—and your sanity.