Blog Posts by Paul Dippell

Paul Dippell
Paul Dippell
VP, Ecosystem Evangelism

Paul Dippell brings more than 35 years of experience building, running, acquiring, and integrating IT Solutions companies. Paul is often a featured speaker at IT Solutions industry events on the topics of successful channel business model strategy and operations. He frequently advises both independent and private equity-backed Solution Providers on their Value Creation strategies.

Paul is the founder and former Chief Executive Officer of Service Leadership, Inc. Acquired by ConnectWise in December 2020, Service Leadership is a leading Solution Provider consultancy firm, and publisher of the Service Leadership Index® of Solution Provider performance, the industry's broadest and deepest operational and financial diagnostic service. It also publishes SLIQ™ founded on Service Leadership’s groundbreaking Operational Maturity Level™ method of accelerating Solution Provider financial performance.

Prior to founding Service Leadership in 2001, Paul was at USBX Advisory Services, a leading mid-market mergers and acquisitions advisory firm, where he established the IT solutions vertical for this new M&A firm.

At All Covered, Inc., the largest provider of IT services to small businesses nationwide and a leading consolidator in the sector, Paul was Vice President of Mergers, Acquisitions, and Integration, responsible for successfully acquiring and integrating more than fifteen IT services companies in 18 months. He subsequently founded a mid-market IT services company and performed two private equity raises to launch it.

At Xerox Connect, as Vice-President of Managed Services, Paul was responsible for serving Fortune 500 customers worldwide with Managed Services. Simultaneously, he was Vice President of the South-Central region.

Before Xerox, Paul was at CompuCom for seven years, becoming Vice President of Service Operations Consulting for this multi-billion-dollar IT solutions provider. There, he led the sales and development of advanced IT services and participated in four strategic acquisitions.

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08/16/2022
10 min read
Maximizing the value of your IT solution provider business in the timeframe you want
Private equity and other professional investors are looking to invest in IT solution provider businesses. Read the blog to learn how to estimate and maximize the value of your business.
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Profitability
07/27/2022
2 min read
Transform your business by asking two simple, but powerful questions
As a business leader, there are two questions you should be asking yourself every day. Read on to find out what those questions are and to get insights into how your peers are performing.
Operational Maturity
07/26/2022
1 min read
The importance of having a value creation strategy
As an IT solution provider hoping to create value through selling your company, it’s crucial to have a value creation strategy. Read to learn how to assess your strategy and maximize business value.
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Profitability
07/26/2018
8 min read
Avoiding the most common M&A failure points: Part 2
In Part 2 of Avoiding the Most Common Merger and Acquisition Failure Points, we’ll discuss certain potential mismatches that can occur, how to spot them in advance, and what to do when you do spot them.
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Business Growth
07/26/2018
5 min read
Avoiding the most common M&A failure points: Part 1
CEOs tend to share a personality trait. They like to pursue and close deals—whether it’s winning a new customer, buying a company, or selling their own company. Unlike winning most new customers, selling their company or buying a company is a “bet the farm” proposition (literally, in the case of selling.) And, unlike winning new customers, most CEOs have little experience buying or selling companies.
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Business Growth
05/24/2018
5 min read
Getting a win/win M&A transaction
Owners who are inexperienced at mergers and acquisitions (M&A) often focus on valuation – what’s the price I’m going to get or pay? This is understandable; obviously that’s an important number.
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Business Growth

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