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From Manual Processes to Streamlined Workflows

Breakwater IT is a managed services provider (MSP) based in Norwich, UK, with 22 employees and an expanding client base. While they were surviving with IT business management software Autotask, they wanted more—to thrive. Before turning to ConnectWise, the team was struggling with tools that weren’t ready to support their growth. With Autotask, “the RMM tool wasn’t quite up to scratch,” which left Jack Fisher, the Service Delivery Manager, looking for more. With ConnectWise solutions on board, they hoped to become more productive, manage more endpoints with less stress, streamline their workflows, and create a stronger and more efficient engineering team.

Challenge

Clark Integrated Technologies (CIT) struggled with Silos of Chaos™, spending more time manipulating and managing information than actually doing work.

Solution

CIT implemented the ConnectWise suite and plugged into the IT Nation community, which gave them the power to grow faster, with support from solutions and peers.

Results

As a result of streamlining processes, CIT was able to manage growth effectively, tripling in size. Connecting with the IT Nation continues to fuel CIT innovation and success.

“It’s all about saving engineering time and making the most of the employees that we’ve got. Using the tools that we had before, I don’t think we’d be able to drive the same efficiency that we can with ConnectWise.”

Jack Fisher, Service Delivery Manager

Hear Why Breakwater IT Switched to ConnectWise

A Suite Solution

While ConnectWise Automate brought Breakwater into the ConnectWise family, the ConnectWise suite of solutions keeps them here. Once they discovered all of the features, and how seamlessly they integrate, the decision to utilize all ConnectWise had to offer was a simple one. From business management to RMM, remote support, and even tools for quotes, proposals, and cloud storage solutions, ConnectWise was the solution Breakwater was seeking.

Integration and Automation

After switching from Autotask to ConnectWise Automate, Breakwater IT was finally able to achieve the level of service and efficiency their team was capable of. Technicians are now able to quickly discover and proactively manage devices. With automation of recurring and mundane tasks, and greater integration between features, time savings are found, allowing for greater service delivery without an increase in cost.

“The reason that we’ve gone into the entire suite with ConnectWise is that it’s one entire suite which has all of the different features rather than having to have separate features for selling, for PSA, for RMM, and connections. Having it all in one suite is a real advantage and a great thing to have.”

Jack Fisher, Service Delivery Manager

“We’ve put in ConnectWise Automate already, and it’s saving us loads of time. With ConnectWise and all of its integration, I think there’s just a much wider range of things you can do with it.”

Jack Fisher, Service Delivery Manager

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