- Select Your Region
- Region Name 1
- Region Name 2
- Region Name 3
- Region Name 4
- Region Name 5
Breakwater IT is a managed services provider (MSP) based in Norwich, UK, with 22 employees and an expanding client base. While they were surviving with IT business management software Autotask, they wanted more—to thrive. Before turning to ConnectWise, the team was struggling with tools that weren’t ready to support their growth. With Autotask, “the RMM tool wasn’t quite up to scratch,” which left Jack Fisher, the Service Delivery Manager, looking for more. With ConnectWise solutions on board, they hoped to become more productive, manage more endpoints with less stress, streamline their workflows, and create a stronger and more efficient engineering team.
Clark Integrated Technologies (CIT) struggled with Silos of Chaos™, spending more time manipulating and managing information than actually doing work.
CIT implemented the ConnectWise suite and plugged into the IT Nation community, which gave them the power to grow faster, with support from solutions and peers.
As a result of streamlining processes, CIT was able to manage growth effectively, tripling in size. Connecting with the IT Nation continues to fuel CIT innovation and success.
While ConnectWise Automate brought Breakwater into the ConnectWise family, the ConnectWise suite of solutions keeps them here. Once they discovered all of the features, and how seamlessly they integrate, the decision to utilize all ConnectWise had to offer was a simple one. From business management to RMM, remote support, and even tools for quotes, proposals, and cloud storage solutions, ConnectWise was the solution Breakwater was seeking.
After switching from Autotask to ConnectWise Automate, Breakwater IT was finally able to achieve the level of service and efficiency their team was capable of. Technicians are now able to quickly discover and proactively manage devices. With automation of recurring and mundane tasks, and greater integration between features, time savings are found, allowing for greater service delivery without an increase in cost.
See How ConnectWise Automate Works
Improve efficiency and transform your business with robust remote monitoring and management software.
Improve Overall Operations
Get a comprehensive view of how ConnectWise Manage can increase profits and improve operations.
Put ConnectWise to Work for Your Business
See how our entire set of tools and features integrate to give you and your customers the best solution possible