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Utilizing Your Customer Relationship Management Strategy

The reality of today’s environment is that your clients are actively looking at all expenses and cutting where they can. But how do you make sure your services are not on the chopping block? By demonstrating that you provide an essential service to the operations of their business, you ensure your clients look to you for guidance and assistance, and not as an expense to offload.

Go Above and Beyond to Help Your Clients

As your clients crack open their books and look to where they can cut expenses, having a strong customer relationship and showing the value of your services can keep your MSP practices off the chopping block.

Additional Customer Relationship Resources

Blogs

Check out our blog for advice on strengthening your customer relationships, understanding your customer needs, and measuring important KPIs like customer churn.

Understand and Calculate Churn >>

Client Satisfaction: Taking Care of Your Greatest Tech Services Asset >>

How to Calculate and Analyze Customer Lifetime Value >>

Is Your Value Dropping?

Offering Technology-as-a-Service is key to enhancing the customer experience, differentiating yourself from the competition, and winning long-term business.

Watch Webinar>>

SLA Management

SLAs allow you to easily communicate to your customers how important their IT infrastructure means to you and your team —providing them with a level of comfort. Don’t let SLA slip-ups cost you good customers.

Watch Demo>>

Looking for a Service Management Solution?

Providing an unmatched client experience takes more than technical expertise. To build a loyal, satisfied client base, you need to make every touchpoint count. ConnectWise software solutions help TSPs improve the entire client experience—from sales, service, support, and everything in between.

Perfect The Clients’ Experience>>

Additional Remote Work Resources

Cybersecurity

Security is more important than ever as your clients’ staff works from home. With advanced tools to the latest security training, ConnectWise has the resources you need to keep threats at bay.

Remote Work Cybersecurity >>

Business Management

Don’t let uncertain times keep you from efficient business operations. Learn how to manage cash flow, create operational efficiencies, and utilize your CRM and other tools to keep your business running.

Ensure Business Efficiency >>

Legal Resources

Governments around the world have enacted legislative measures to combat the economic impact of the COVID-19 pandemic. Check out our resources to help your business navigate these changes

Explore Legal Resources >>

“With ConnectWise Manage we’re able to clearly route tickets to the right people which gives us the opportunity to provide a very personalized service. That’s something our company is built on. Our customers have a dedicated service team that truly understands their business and we solve problems more effectively because of it.”

Peter Melby, CEO, Greystone Technology

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