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Adapting to a remote workforce and the uncertainty of the COVID-19 pandemic has created numerous challenges for managed service providers (MSPs). During a crisis or economic downturn, it’s critical to invest your time, energy, and focus into efforts that drive continuous improvement in your business.
Industry research estimates that the cost of your employees’ time managing legacy systems can amount to 20% of their day-to-day time and can cost you over $10,000 per employee. Now is the time to shed unnecessary operational expenses and replace disparate systems with one cohesive platform.
With teams spread across multiple locations, it’s easy for staff productivity to slip. Reinforce time tracking and dispatching to keep your techs and other employees busy and productive. ConnectWise Manage centralizes the day-to-day activities of your technicians within one tool, making it easier for them to meet SLAs and deliver excellent customer experiences.
Resource utilization refers to how your company uses its human resources. On average, the most successful MSPs operate at a highly efficient rate of 80%, equaling $50,000 annually. It’s about more than just keeping your techs booked, busy, and billable to remain profitable while revenue is tight. Making your team as efficient as possible is key to getting the most profit from your services.
Revenue is lost when time isn’t accurately accounted for. Manual data entry and maintenance can cost you over $40,000 in annual costs due to human error and mistakes. Automation isn’t just a time-saver; it can keep money in your pocket. When your tools are deeply integrated and eliminate redundant tasks, your team is free to serve your customers better, making your business more valuable than ever.
Establish accountability across your teams and manage the outcomes to empower your employees to deliver excellent customer service during unprecedented times.