MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
SASEZero trust secure access for users, locations, and devices
Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
Policy ManagementCreate, deploy, and manage client security policies and profiles
Incident Response ServiceOn-tap cyber experts to address critical security incidents
Cybersecurity GlossaryGuide to the most common, important terms in the industry
Overcome the operational challenges of the COVID-19 pandemic
Adapting to a remote workforce and the uncertainty of the COVID-19 pandemic has created a lot challenges for managed service providers (MSPs). During a crisis or economic downturn, it’s critical to invest your time, energy, and focus into efforts that drive continuous improvement in your business. Control what you can and do your best to react to the ever-changing world.
Optimizing operational efficiency in your MSP
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Establish accountability across your teams and manage the outcomes to empower your employees to deliver excellent customer service during unprecedented times.
How to create operational efficiency across your business
Eliminate the Silos of Chaos
Industry research estimates that the cost of your employees’ time managing legacy systems can amount to 20% of their day-to-day time and can cost you over $10,000 per employee. Now is the time to shed unnecessary operational expenses and replace disparate systems with one cohesive platform.
*An independent study commissioned by ConnectWise, and conducted by Forrester Consulting
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With teams spread across multiple locations, it’s easy for staff productivity to slip. Reinforce time tracking and dispatching to keep your techs and other employees busy and productive. ConnectWise PSA™ (formerly Manage) centralizes the day-to-day activities of your technicians within one tool, making it easier for them to meet SLAs and deliver excellent customer experiences.
Maximize resource utilization
Resource utilization refers to how your company uses its human resources. On average, the most successful MSPs operate at a highly efficient rate of 80%, equaling $50,000 annually. It’s about more than just keeping your techs booked, busy, and billable to remain profitable while revenue is tight. Making your team as efficient as possible is key to getting the most profit from your services.
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Revenue is lost when time isn’t accurately accounted for. Manual data entry and maintenance can cost you over $40,000 in annual costs due to human error and mistakes. Automation isn’t just a time-saver; it can keep money in your pocket. When your tools are deeply integrated and eliminate redundant tasks, your team is free to serve your customers better, making your business more valuable than ever.
"With ConnectWise PSA and ConnectWise Automate®, we can manage efficiency within .02%. Time is 100% accounted for, and utilization is up to 95%."
Greg Bazar, President, Simpatico Systems LLC