Why Automation is More than a Nice to Have

| By:
Brett Cheloff

As an emerging managed service provider (MSP), it can be difficult to balance all the demands both old and new clients put on you. And with only so many hours in a day, you’ll soon find you can’t do it all—and neither can your team. So what’s the solution? Automation.

Although business process automation comes in many different formats, a remote monitoring and management (RMM) solution is the ideal platform on which MSPs can automate key processes.

Aimed at helping you perform monitoring and maintenance tasks more efficiently, an RMM like ConnectWise Automate, formerly LabTech, can empower you to maximize technician utilization. How does it do that? By automating repetitive tasks, which frees your experts to focus on more lucrative activities.

Automation + Remote Control = Savings

If you have to roll a truck every time a customer needs maintenance, you’re losing money, time and most likely wearing out your team. That’s why an RMM platform has to have strong remote control. With it, your technicians can provide services remotely, without ever interrupting the client.

Any RMM worth its salt includes a powerful remote control solution. ConnectWise's is ConnectWise Control, formerly ScreenConnect. It equips users to rapidly analyze systems, resolve problems, reduce on-site visits and ultimately save time—all through a single interface.

Business Process Automation

Take your automation a step further by adding the ability to automatically pass billable time from your RMM into a business management solution like ConnectWise Manage, so every minute your team works is accounted for.

The deep integration between ConnectWise Manage and ConnectWise Automate enables you to respond more quickly to client needs, as well as capture and store information to uncover the root causes of problems, predict new problems before they occur and simplify troubleshooting for your technicians.

What does that mean for you? You can more efficiently:

1. Track internal productivity

2. Meet your service level agreements (SLAs)

3. Capture more billable time

While well-intentioned, your team members are human, and they make mistakes that end up costing you money. After calculating the cost of employee mistakes in any given year, most companies find they can’t afford not to have business process automation in place.

It gives you (and your team) the freedom to focus on bigger projects, so they never have to sweat the small stuff, and your clients don’t have to be the victims of careless mistakes. Everyone wins.

Gain the competitive advantages that automation delivers—greater accuracy, increased scalability, and cost savings. Download A Tech Company's Guide to Business Efficiency & Productivity eBook to learn what to look for when evaluating automation solutions to add to your business.