Mastering the Year Ahead: Strategic Planning for MSPs in 2024

ConnectWise is here to help you action some key business improvements to make next year the best one ever! Hosts Arlin Sorensen and Brad Schow will lead a discussion with guests from 3 of our Certified Invent Integration Partners – AlertOps, GreatAmerica, and HumanizeIT. Some of our topics include:

  • Manage your SLAs, escalations, and notifications for better ticket lifecycle management
  • Up your contract management game to maximize revenue and scale onboarding and renewals
  • QBR/TBRs to drive business, increase stickiness, and attain trusted advisor status
  • Tap into as-a-service programs to drive recurring revenue and consistent upgrades
  • And more!


"The term 'ConnectWise' is a trademark of ConnectWise, LLC. These applications use the ConnectWise API but is not a ConnectWise product or service and is licensed separately from ConnectWise products and services.”


Kam Srikanth

Head of Customer Experience, AlertOps


Lee Rozenboom

VP & Managing Director of Sales, GreatAmerica Financial Services


Adam Walter

President, Humanize IT