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EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage security risk for SaaS apps
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SASEZero trust secure access for users, locations, and devices
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SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
Efficiency Matters: Streamlining Service Delivery Operations
Looking for new strategies and tools that can help your managed service provider (MSP) business grow? Enhancing your operational efficiency is key to a successful MSP and gaining a competitive edge in the market.
In this webinar, join Wesley Skiffington, Principal Sales Engineer at ConnectWise, and Rick Harbor, the Founder and CEO of Decision Digital Inc., to discover the various ways that you can increase efficiency and streamline service delivery processes, which include:
- How to standardize service delivery processes for better customer experience
- Ways to automate daily tasks with remote monitoring and management (RMM) software, ticketing systems, and scripting tools
- The need to closely monitor performance in key areas like response times, resolution rates, and customer satisfaction to make data-driven decisions
Speakers:
Wesley Skiffington
Principal Sales Engineer,
ConnectWise
Rick Harber
Founder and CEO,
Decision Digital Inc.