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EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage security risk for SaaS apps
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SASEZero trust secure access for users, locations, and devices
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SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
10-Minute Takes: Machine Learning in PSA - Ticket Sentiment Analysis
In today's hyper-competitive business landscape, understanding your customers' needs is crucial to delivering exceptional customer experiences. However, analyzing customer tickets without the right tools can make it difficult to gain valuable insights. That's where machine learning comes in.
Join Will Dowling and Jen Six, Product Marketing Managers at ConnectWise, in this 10-minute webinar to discover how to leverage machine learning to gain deeper insights into customer needs. You’ll learn how machine learning can help you:
- Evaluate ticket responses more effectively
- Gain improved visibility into customer sentiment
- Deliver an exceptional customer experience
Speakers:
Will Dowling
Product Marketing Manager
Jennifer Six
Product Marketing Manager,
Business Management Solutions