IT Nation Key Announcements/Highlights

IT Nation Connect  |  November 9-10, 2022

Welcome Keynote by ConnectWise

ConnectWise announces new partnerships, solutions, and plans to build up their ecosystem with solutions that give TSPs what they need to protect customers and meet business goals.

Read the press release >>

ConnectWise Innovation Keynote

Subject matter experts take a deeper look into the Asio platform, ConnectWise cross-platform innovation, and the ecosystem advancements that uniquely position partners to manage these challenges securely today and tomorrow.

Read the press release >>

Business Management Announcements

BrightGauge + SentinelOne Integration

Save time and improve employee experience with the BrightGauge-SentinelOne integration! This integration takes ConnectWise partners beyond the reporting capabilities available today, enabling partners to not only report in more detail on SentinelOne analytics and data but also combine this data with other BrightGauge data sources like their RMM tool.

Coming soon!

BrightGauge + ITBoost Integration

Use BrightGauge to create reports of the data in ITBoost! This integration will enable ConnectWise partners to access important documentation metrics directly from BrightGauge, ensuring their documentation is up to date and can act quickly on expiring items.

Currently in pilot.

Quick Sync Dashboards

Quick Sync dashboards refresh in near real time to empower ConnectWise partners by providing the most up to date data on their respective dashboards

Coming soon!

Service Leadership Annual Report

The S-L Index™ 2022 Annual Solution Provider Industry Profitability Report™ shows how top performers in your business model are growing, changing, and profiting.

Available now!

Service Leadership Benchmarking

Find out how you compare toe the top performers in the industry, your gross margin, and industry trends over the past 4 years with our updates Service Leadership Benchmarking solution.

Learn more >>

ITBoost Overlay inside ConnectWise PSA

ITBoost overlay will give partners the ability to access ITBoost data within ConnectWise PSA Tickets, the ability to link most of ConnectWise PSA assets with ITBoost data, and reverse linking to ITBoost.

Coming soon!

ITBoost in the Customer Portal

ConnectWise partners will be able to share their Knowledge Base articles via the Customer Portal, so that their customers can self-service.

Coming soon!

ITBoost Bulk Actions

Phase 1 of mass actions are coming to ITBoost! Bulk actions will allow partners to quickly update many records at once. Locations, contacts, configurations, passwords, knowledgebase articles, and custom assets can all be updated in bulk. Tags can be added, statuses changed, and where it makes sense, syncs can be enabled/disabled.

Available now!

ConnectWise PSA + SmileBack Integration

SmileBack can now be accessed right from within ConnectWise PSA, under the Service Desk module.

Available now!

ConnectWise PSA Round Robin Ticket Scheduling

Round Robin ticket scheduling allows ConnectWise PSA partners to build a ‘Round Robin’ team on their service board(s) and then use the Auto Assign function to have ConnectWise PSA rotate through the team and auto-assign tickets as they come in.

Available now!

ConnectWise CPQ + WisePay Integration

This integration makes Wise-Pay payments available via Order Porter and will track the payment against your customer. This helps ensure cash flow for ConnectWise partners and eliminates wasting time chasing payments.

Available now!

ConnectWise CPQ + Arrow Integration

Our new integration with Arrow enables ConnectWise partners to include Arrow as a real-time pricing source, and easily add them into the mix when reviewing Etilize search results.

Available now!

New Project Templates through Asio

Our new Project Templates inside Asio are being future-proofed by being built on modern architecture. We are reengineering existing concepts and approaches using partner feedback.

Coming soon!

New Subscriptions through Asio

Subscriptions, built on the Asio Platform, improve the flexibility around agreement billing by allowing different recurring billing cycles to be included on the same invoice. Billing can start on any date of the month and won’t be restricted to the first.

Coming soon!

New Tax Service through Asio

The new sales tax service enables accurate tax reporting that works the same in both PSA and CPQ while providing support to tax compliance across multiple countries. This new tax service ensures tax calculations are the same between systems, even in the event of rounding.

Coming soon!

Cybersecurity Management Announcements

Identity Management by ConnectWise + Evo

Secure and streamline client access to devices and applications to protect clients’ critical assets from ransomware and address compliance requirements. 

Learn more >>

SASE by ConnectWise + Exium

Leverage Exium’s modern, cloud-based security technology within ConnectWise cybersecurity solutions to support a zero-trust policy. Provide your clients complete protection across all connected devices to help stop attacks from bad actors or suspicious networks. 

Learn more >>

Vulnerability Management

ConnectWise Vulnerability Management allows your customer to move beyond a “snapshot-in-time" by automating routine scanning of their environment for future threats and vulnerabilities. With ConnectWise Vulnerability Management, your clients maintain visibility of their cyber risk and better informed where incremental security investments will deliver the greatest results.

Learn more >>

SIEM Executive Reports

This dynamic reporting feature within our SIEM shows a summary of what your customers are dealing with, what threats they are exposed to, how many alerts they have seen, and what our SOC has done to help filter their alerts.

Learn more >>

Unified Monitoring + Management Announcements

ConnectWise Access Management

New! Simplify elevated access requests and eliminate shared admin passwords with least-privilege controls.  Access Management is fully integrated with ConnectWise Control for even more benefits. 

Learn more >>

ConnectWIse RMM + Microsoft Intune Integration

Our Intune integration provides a single-pane view across multiple Intune tenants.  You can quickly see Intune compliance status of all your devices, providing better visibility without having to click on each Intune tenant. 

Available now!

ConnectWise RMM + Azure AD Integration

We have integrated our SaaS backup with Asio so that you can easily back up Microsoft 365 and Google Workspace and workloads like Azure AD and Microsoft Dynamics 365. You can quickly jump to our BDR tab and manage the backup of multiple solutions from a single tool, including data on users, roles, groups, and logs of Azure AD.  And Azure AD backup is available for no charge for any of our Asio-based RMMs.  

Available now!

Cloud Monitoring and Management

As ConnectWise partners look to deploy into Azure, and AWS and utilize SaaS apps more and more, we want you to monitor, manage and protect those new areas all within the Asio portal.

More coming soon!

ConnectWise Control Expanded Backstage Capability

We've recently expanded our backstage capability, where a technician can connect to a machine without disrupting the user, adding a new user experience so those techs who are less knowledgeable of command line can take advantage of a more intuitive experience to launch registry, event logs, system events, and a bit more.

Learn more >>

Asio Platform Announcements

SaaS Monitoring and Alerting

Designed for Microsoft 365, Google Workspace, and Salesforce SaaS Monitoring offers a fully managed security monitoring and investigation of security incidents. It ingests data, monitors for security best practices, and kicks off alerts into our new ticketing and the PSA.
 
Currently incubating in our ConnectWise Innovation Labs.

Arrow Integration

ConnectWise partners can expect a best-in-class experience within the Asio platform for searching and quoting, procurement, subscription management, and client billing with Arrow. ConnectWise Partners will also enjoy access to additional products lines and access to additional credit facilities through Arrow.

Learn more >>

Asio Ticketing

Asio Ticketing is the foundation for the future of ticketing and is designed to focus the conversation, keeping everything techs need in one place. The initial release is focused on ConnectWIse RMM but will soon be expanded on to be a crucial part of ConnectWise PSA.

Coming soon!

ConnectWise Innovation Labs

This ConnectWise team is working on building out net new product and services to drive innovation.

Keep an eye out for more coming from the ConnectWise Innovation Labs this year!

General Product Announcements

Billing improvements

We are actively in development across systems and products to improve billing accuracy and process, listening to our partners and making improvements every day. This ongoing commitment will continue until our partners have a seamless experience. Please keep in touch with any issues you may experience.  

Email our billing department >>

Roadmaps

Check out our monthly roadmaps with live and on-demand webinars to discuss and answer your questions. 

Learn more >>

WISE Awards

New! We are pleased to introduce our annual award program to recognize partners achieving their most ambitious vision of success using the foundation of ConnectWise products, services, and community.  

Learn more >>

PitchIT accelerator program winner

From 18 hopefuls to three finalists to one winner… Congratulations to AlertOps on their big win! The grand prize includes a complete business assessment, coaching from industry experts, placement in the ConnectWise Marketplace ™, and $70,000 in grant money 

Learn more about the winners >>

ConnectWise + Arrow alliance

The new alliance simplifies the digital supply chain for TSPs, including searching, quoting, procurement, subscription management, and client billing within a single interface. This eliminates manual, time-consuming tasks while giving TSPs deeper access to available products and vendors. As of November 9th 2022, Arrow is offering a minimum $10,000 line of credit to any ConnectWise partner that sets up an account in the next 90 days.

Learn more >>

Shave that Beard charity event

Many beards gave up their existence to raise money for these charitable organizations: Women Who Code, Bits N Bytes, Hackers 4 Vets, Diversity Cyber Council, and Bike Walk Wichita. We added over $200k to help these organizations make a difference in the IT solution provider industry!  

Learn more >>

ConnectWise + CompTIA launch Ticket to Tech

ConnectWise and CompTIA announce Ticket to Tech, a new tech support training program. Job seekers with an interest in working in technology and a desire to enhance their digital skills are invited to apply.

Learn more >>

Modes Theory

Modes Theory is a business model that helps TSPs identify where they are in their business journey, where they want to go, and how they want to get there. Modes will help you clarify your vision, align your team, and chart your course to get there.

Learn more >>

New Solution Names

ConnectWise has completed its work to rename its products to descriptive names.

Learn more >>

ConnectWise Profile and Preference Center

From business owners to techs, all partners can now update their preferences for email updates they want to receive from ConnectWise, including updates for products and solutions they care about most for their role and business.

Log in to the preference center >>

ConnectWise Partner Program for BCDR

The thousands of partners enrolled in our Partner Program have even more opportunities to accelerate business growth and protect customers with the addition of business continuity and disaster recovery (BDCR) campaigns.  

Learn more >>

ConnectWise + Arrow alliance

The new alliance simplifies the digital supply chain for TSPs, including searching, quoting, procurement, subscription management, and client billing within a single interface. This eliminates manual, time-consuming tasks while giving TSPs deeper access to available products and vendors. As of November 9th 2022, Arrow is offering a minimum $10,000 line of credit to any ConnectWise partner that sets up an account in the next 90 days.

Learn more >>

Hosting Status Page

Earlier this year, we launched a public, real-time status page for ConnectWise products and services. There you can subscribe to real-time alerts for any product/service in any region. 

Learn more >>

Roadmaps

Check out our monthly roadmaps with live and on-demand webinars to discuss and answer your questions.

Learn more >>

ConnectWise Virtual Community

The ConnectWise Virtual Community gives you access to product managers and other SMEs who are in the forums daily to interact with you and your peers.

Learn more >>

Purchasing

We’re pleased to announce that in addition to ConnectWise MDR, SIEM, RMM, and BCDR products, we’ve streamlined and expanded your ability to do self-service purchasing automation via ConnectWise Home for ConnectWise PSA, CPQ, and Automate.

Available late November!