ConnectWise Guiding Principles
End in mindPaint the picture of the destination by defining success clearly. |
Partner firstAlways start with our partners in mind and work backwards. We will Deliver an Extraordinary Partner Experience—no exceptions! |
360° approachFocus on quality of work from all angles & hold each other accountable. |
Understand firstSee things from other's POV. Don't jump to conclusions. Positive intent. |
Develop our leadersIdentify leaders with skill, will & desire to lead, then coach & mentor them. |
IntegrityAll colleagues will be honest and have strong moral principles. |
Focus on actionWe work in Small Actionable Teams (SATs) and obtain quick wins. |
Every colleague is empoweredAll colleagues act on behalf of the entire company—not just them or their teams. They never say "That's not my job." |
Knowledge and know howLeaders are expected to have technical skill and lead by example. |
Be a leaderLeaders are expected to be present & participate. Everyone can be a leader. |
Master the basicsA good foundation is crucial to accomplishment. |
Driven to winLeaders have defined key success metrics to create value. We are to be accountable & results driven. |
Expect the highest of standardsRaise the bar & drive each other to deliver high quality results/products/etc. |
Think big, be bold!Push the limits and create the future by raising the bar in all that we do. |
Innovation is what we doWe expect and require innovation in everything we do. |
Provide contextContext (the WHY) is the reason behind the action we're taking. Be transparent. |
FrugalityAccomplish more with less. Focus on improving the unit economics. |
Be a problem solverWe are critical thinkers & problem solvers who find solutions around roadblocks. |
Productize and simplifyOur options will deliver enterprise-like functionality & maturity; everything will be simple & user-friendly. |
Debate and commitQuestion constructively, debate as a team, commit on the final decision. |