Paint the picture of the destination by defining success clearly.
Always start with our partners in mind and work backwards. We will Deliver an Extraordinary Partner Experience—no exceptions!
Focus on quality of work from all angles & hold each other accountable.
See things from other's POV. Don't jump to conclusions. Positive intent.
Identify leaders with skill, will & desire to lead, then coach & mentor them.
All colleagues will be honest and have strong moral principles.
We work in Small Actionable Teams (SATs) and obtain quick wins.
All colleagues act on behalf of the entire company—not just them or their teams. They never say "That's not my job."
Leaders are expected to have technical skill and lead by example.
Leaders are expected to be present & participate. Everyone can be a leader.
A good foundation is crucial to accomplishment.
Leaders have defined key success metrics to create value. We are to be accountable & results driven.
Raise the bar & drive each other to deliver high quality results/products/etc.
Push the limits and create the future by raising the bar in all that we do.
We expect and require innovation in everything we do.
Context (the WHY) is the reason behind the action we're taking. Be transparent.
Accomplish more with less. Focus on improving the unit economics.
We are critical thinkers & problem solvers who find solutions around roadblocks.
Our options will deliver enterprise-like functionality & maturity; everything will be simple & user-friendly.
Question constructively, debate as a team, commit on the final decision.