Unleashing advanced network monitoring capabilities for ConnectWise RMM

| By:
Deepak Velayudhan

In today’s fast-paced digital landscape, IT solution providers (TSPs) of all sizes are turning to network monitoring solutions to optimize a critical priority for their customers—preventing business disruption.

While some causes of network slowness are out of our control, a team with comprehensive network visibility can better predict, prevent, and quickly troubleshoot network issues. For small and midsized businesses (SMBs), having a trusted advisor with insight into their entire network can protect productivity, prevent frustration, and bring peace of mind.

The problem with offering network management

You may be wondering why more businesses don’t offer this service, especially if network monitoring is critical to optimizing productivity. One of the biggest reasons for this is that network monitoring tools are often expensive and include features above and beyond what companies need—or what their budget allows them to spend—for network optimization.

To help mitigate this concern, we partnered with Auvik last year to include our selection of the most critical network monitoring features for managed service providers (MSPs) within the ConnectWise RMM™ Pro and Premium packages. Capabilities such as up/down monitoring for network devices, live topology mapping, and new device discovery alerts enable our partners to react quickly to network changes and take a proactive approach to network optimization.

We’ve heard from our partners that customers have requested more advanced capabilities, and that the ideal solution is a single-pane-of-glass with greater control over the costs of an extended offering. So, we decided to give you just that.

Introducing advanced network monitoring capabilities

We’re thrilled to announce the launch of new advanced network monitoring capabilities embedded into ConnectWise RMM!

The new advanced network monitoring add-on option was designed in collaboration with Auvik to include powerful features such as configuration backup comparison and history, 60 out-of-the-box alerts, custom SNMP pollers, advanced metrics, and more.

Any Pro or Premium RMM partner has access to quickly turn on the advanced feature set by client site—meaning you only pay for the endpoints on enabled sites. This design makes it easier than ever to promptly extend your service offering while still protecting your gross margins.

Last summer’s initial release of ConnectWise Network Monitoring and Management™ marked a significant milestone in evolving the ConnectWise RMM solution into a robust unified monitoring and management solution. We’re committed to prioritizing innovation that helps our partners’ businesses succeed, and we can’t wait to hear more about how this latest update helps SMBs thrive!

Network Monitoring and Management is available through our ConnectWise RMM Pro and Premium packages, which now offer an advanced network monitoring add-on option to meet your business and clients’ unique needs.