Manage your IT department more effectively

Rely on ConnectWise Manage to keep up with growing technology demands

Way more than just a ticketing system

ConnectWise Manage® provides the structure and functionality you need to run your IT department. Organize your team around a single system, enabling everyone to connect and communicate through a single pane of glass.

Help desk

Breathe a little easier with solutions that provide clear lines of communication, an efficient ticketing process, and easily tracked workflows. Efficient documentation allows you to use resources wisely and capture every moment of employee time spent for reporting purposes.

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Project management

Define and track tasks like onboarding or offboarding employees, or large-scale IT projects that require several steps and milestones.

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Inventory and asset management

Track hardware or software, see where it goes, and view historical data for each asset. ConnectWise Manage also allows you to account for costs when purchasing, scan serial numbers for incoming hardware, and track what you have on hand.

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Reporting

Gain real-time visibility into your department health and track KPIs from ConnectWise Manage dashboards. Quickly see information depending on what's of interest.

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Time and tickets

Automatically capture and track support issues, so nothing falls through the cracks. Evaluate response and resolution times to measure your engineers’ performance against SLAs.

Consulting

Tracking and assigning support issues can be tough for managers. Service boards separate and route tickets with specific SLAs, workflows, and ticket statuses unique to each board.

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Access from anywhere

Access ConnectWise Manage from anywhere, whether it be a client installed on a workstation, a web browser, or the mobile app.

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End-user portal

Simplify ticket submissions with an end-user portal. Employees can see all tickets they have submitted, change the status of their tickets if they have been resolved, submit new issues, and access an end-user knowledge base for troubleshooting on their own.

“Now, managers don’t have to call us for updates. Instead, they just check the status of their service tickets. ConnectWise Manage saves everyone a lot of time.”

Steve Schick, Director of IT Infrastructure and Operations, Liquor Stores NA Ltd.