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EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage security risk for SaaS apps
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SASEZero trust secure access for users, locations, and devices
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SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
Manage your IT department more effectively
Rely on ConnectWise PSA™ to keep up with growing technology demands
Way more than just a ticketing system
ConnectWise PSA (formerly Manage) provides the structure and functionality you need to run your IT department. Organize your team around a single system, enabling everyone to connect and communicate through a single pane of glass.
Help desk
Breathe a little easier with solutions that provide clear lines of communication, an efficient ticketing process, and easily tracked workflows. Efficient documentation allows you to use resources wisely and capture every moment of employee time spent for reporting purposes.
Project management
Define and track tasks like onboarding or offboarding employees, or large-scale IT projects that require several steps and milestones.
Inventory and asset management
Track hardware or software, see where it goes, and view historical data for each asset. ConnectWise PSA also allows you to account for costs when purchasing, scan serial numbers for incoming hardware, and track what you have on hand.
Reporting
Gain real-time visibility into your department health and track KPIs from ConnectWise PSA dashboards. Quickly see information depending on what's of interest.
Time and tickets
Automatically capture and track support issues, so nothing falls through the cracks. Evaluate response and resolution times to measure your engineers’ performance against SLAs.
Consulting
Tracking and assigning support issues can be tough for managers. Service boards separate and route tickets with specific SLAs, workflows, and ticket statuses unique to each board.
Access from anywhere
Access ConnectWise PSA from anywhere, whether it be a client installed on a workstation, a web browser, or the mobile app.
End-user portal
Simplify ticket submissions with an end-user portal. Employees can see all tickets they have submitted, change the status of their tickets if they have been resolved, submit new issues, and access an end-user knowledge base for troubleshooting on their own.
“Now, managers don’t have to call us for updates. Instead, they just check the status of their service tickets. ConnectWise PSA saves everyone a lot of time.”
Steve Schick, Director of IT Infrastructure and Operations, Liquor Stores NA Ltd.