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MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
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SASEZero trust secure access for users, locations, and devices
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Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
eBook
What I Wish I Knew When I Started Managed Services: Utilization
As a managed service provider (MSP), the key to profitability is your utilization rate—the percentage of working hours that can be billed to clients. The faster your techs are able to open tickets, follow up on service requests, resolve issues, and document their actions, the more customers you’ll be able to serve (and the better your bottom line).
In this eBook, we’ll talk through the steps MSPs can take to understand costs, calculate utilization rates, and measure the impact of those rates on business.