What I Wish I Knew When I Started Managed Services: Utilization

As a managed service provider (MSP), the key to profitability is your utilization rate—the percentage of working hours that can be billed to clients. The faster your techs are able to open tickets, follow up on service requests, resolve issues, and document their actions, the more customers you’ll be able to serve (and the better your bottom line).

In this eBook, we’ll talk through the steps MSPs can take to understand costs, calculate utilization rates, and measure the impact of those rates on business. 

Discover the key to MSP profitability