Retaining Clients: A Cheat Sheet for TSPs
When a client announces that they’re leaving you for another technology solution provider (TSP), you may start doubting the quality of your service—and wonder what you're doing wrong. The truth is, while the reasons for client turnover are sometimes out of your control, the issues that drive them to seek a new provider are often preventable.
With this quick, easy-to-read cheat sheet, you’ll find tips and best practices to help you avoid common TSP pitfalls and foster customer loyalty from day one. Learn how to build and maintain mutually beneficial relationships—so you can remain your clients’ go-to TSP for years to come.