MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
SASEZero trust secure access for users, locations, and devices
Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
Policy ManagementCreate, deploy, and manage client security policies and profiles
Incident Response ServiceOn-tap cyber experts to address critical security incidents
Cybersecurity GlossaryGuide to the most common, important terms in the industry
Help Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
Don’t wait for your help desk ticketing process to get out of control.
As IT services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost-effective solutions to customers. If dramatic growth happens quickly, help desk management becomes difficult. See how you can achieve next-level help desk efficiency.
Take charge of your service management workflow with tips for how to:
- Define your ticket process
- Expand customer communication options
- Evaluate your dispatch strategy
- Keep resources billable
- Efficiently monitor your boards
- Prepare for the cloud
- And implement automation