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EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage security risk for SaaS apps
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SASEZero trust secure access for users, locations, and devices
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SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
eBook
IT Support Management: 6 Tips to Increase the Efficiency of Your IT Team
As your managed service provider (MSP) business grows, it might become more challenging to maintain outstanding support levels that you strive for. End users and number of tickets will undoubtedly go up, perhaps at a rate faster than you’ve prepared for. The last thing you want is for end-user satisfaction to decline.
The key lies in doing more with the same amount of resources. Decreasing down time for your team means lower operating costs for the company as a whole. So, how can you achieve that?
In this eBook, we’ll outline six tips to increase the efficiency of your IT team and drive your success.