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MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
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SASEZero trust secure access for users, locations, and devices
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Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
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PitchIT delivers new competition, innovation to the market. And changes the game.
Matrix Integration
Matrix Integration is a managed services provider (MSP) that provides installation, operation and training support for the latest telecommunication and video conferencing systems.
Challenge
Finding innovative solutions to meet the business challenges in one location, without the pressure of a sales environment.
Solution
The PitchIT competition delivered future-forward solutions in a 5-minute pitch. This allowed Matrix the opportunity to quickly evaluate and selection from the candidates.
Results
Matrix selected two organizations to support their growing business.
While not actively seeking a specific solution, Rob Wildman, Vice President, Business Unit said it like this: “PitchIT was the perfect combination of a sales presentation without the pressures of a sales environment. It opened our eyes to what is out there and how it may help us. We also had the ability to hear the pitches, discuss them as a team, meet privately with the competitors we were interested in; and evaluate the potential impact on our business effectiveness.”
“We have improved customer retention. Our data is better. But, more importantly, our customer experience has improved. It’s ‘sticky’ and that is the (intangible) metric that matters. We aim to continuously deliver a frictionless experience for our customers.” said Mack.
Sometimes you stumble on something that catches your interest.
And sometimes that something makes a difference – in your life or in your business.
But it’s not often that you walk into something so impactful that it changes your mindset, your business approach, your experience and your bottom line.
PitchIT was one such fruitful stumble for Matrix Integration.
PitchIT is a first-of-its-kind competition that brings together cutting-edge technology from the best and brightest minds to the biggest stage at IT Nation Orlando. This incubator of innovation is quickly becoming a can’t-miss event for anyone seeking to deepen their tech stack or one that seeks a competitive advantage.
Matrix Integration is a managed services provider (MSP) that provides installation, operation and training support for the latest telecommunication and video conferencing systems. As a long-standing Partner of ConnectWise, and an active leader of the ConnectWise-Chicago user group, they regularly attend IT Nation events and embrace new content, technology and innovation to improve their business, elevate customer experience and strengthen their position in the market.
Having attended IT Nation Orlando many times, Juan Mack, IT Services Manager, knew what to expect – or he thought he did. He would have a jam-packed schedule of educational sessions, meetings with like-minded peers, consultation with vendors to build a deeper tech stack and engage in key conversations with stakeholders at ConnectWise.
“When you go to IT Nation Orlando, you are focused on a few core things – networking, finding out what’s new (ex. visiting the Solutions Pavilion) and attending every educational session we can. There’s so much going on it can be challenging to get everything in.”
Then they heard about PitchIT.
Mack said “I initially found out about PitchIT through word of mouth (ConnectWise evangelist, Sean Lardo) and it piqued my interest. Now, having experienced it for myself, I do what I can to spread the word about how uniquely powerful this was for us - and I encourage everyone to attend.”
Juan and Rob reshuffled their pre-planned routine.
They sought out the venue and attended the PitchIT presentation rounds.
Innovators of varying types were there. In fact, there were 18, all with an innovative function and value proposition. Examples of the candidates and the services they are seeking to bring to market were:
- A Operations Management Alert Tool
- A Marketing catalog and curation solution
- An market readiness assessment service
And albeit in a competitive environment, the competitors - the innovators themselves, the ones vying for the same grand prize - formed a community.
While not actively seeking a specific solution, Rob Wildman, Vice President, Business Unit said it like this: “PitchIT was the perfect combination of a sales presentation without the pressures of a sales environment. It opened our eyes to what is out there and how it may help us. We also had the ability to hear the pitches, discuss them as a team, meet privately with the competitors we were interested in; and evaluate the potential impact on our business effectiveness.”
Although Matrix Integration didn’t have a specific challenge going into it, in the end, they found a solution. HumanizeIT (a modern technical account management solution) and Vohani (a penetration testing tool) were hired by Matrix. While only six months into this MSP-vendor partnership, the Matrix team is already seeing positive outcomes.
“We have improved customer retention. Our data is better. But, more importantly, our customer experience has improved. It’s ‘sticky’ and that is the (intangible) metric that matters. We aim to continuously deliver a frictionless experience for our customers.” said Mack.
Wildman summed it up like this: “PitchIT was the single biggest highlight of IT Nation. Period.”
Well, then.
We look forward to seeing you again, Rob, Juan and the Matrix Integration team in November. Don’t forget to bring your friends.