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MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
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SASEZero trust secure access for users, locations, and devices
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Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
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How This MSP Increased Its Revenue by Implementing New Processes and Automation in Their Service Delivery
Advanced Network Products
Advanced Network Products (ANP) is a managed service provider (MSP) with clients in the mid-Atlantic region (Pennsylvania, New Jersey, Delaware, and New York). As a team of 20 employees with over 2,000 endpoints to manage, ANP wanted to leverage a cloud-based RMM that didn’t require manual updates and patching. Offloading the management of RMM and its technical risk to ConnectWise was a great move for their business.
Challenge
Advanced Network Products (ANP) needed to offload remote monitoring and management (RMM) and business risk to keep up with their business growth.
Solution
Advanced Network Products migrated from ConnectWise Automate™ to ConnectWise RMM™.
Results
ANP saves valuable time by using ConnectWise NOC Services™ to manage their RMM, to ensure that any issues that arise are resolved automatically. The automation features, such as patching, in RMM improve the speed of software deployments and reduce business risk.
“The IT Nation Evolve Service Exec Peer Group is my favorite thing at ConnectWise. I always leave the groups with a ton of insight and a lot more connections than I previously had.”
“Being able to offload the management of RMM and its technical risk to ConnectWise was a great move for our business. ConnectWise RMM is a great solution for growing MSPs who do not have the internal resources to manually manage their RMM.”
- MATT MCCARTHY, Service Manager, Advanced Network Products
When business grew for Advanced Network Products (ANP), they knew they needed to solve one problem—removing the manual processes of managing their RMM software. With their team stretched thin, they found it hard to keep up with day-to-day endpoint management and patch updates. ANP needed a system that was easy to set up and did not require a dedicated resource. As an existing ConnectWise partner, they believed in using a one-vendor platform to streamline their processes and wanted a solution that is integrated with ConnectWise PSA™ (formerly ConnectWise Manage).
“Being able to offload the management of RMM and its technical risk to ConnectWise was a great move for our business. ConnectWise RMM is a great solution for growing MSPs who do not have the internal resources to manually manage their RMM,” said Matt McCarthy, Service Manager at Advanced Network Products.
Taking the lead on IT management with ConnectWise
Prior to switching to ConnectWise RMM, ANP was a ConnectWise Automate partner. Currently, they use a wide suite of ConnectWise products, including PSA, RMM, ConnectWise NOC Services, ConnectWise Control™, and ConnectWise CPQ™ (formerly ConnectWise Sell). “Everything we use is ConnectWise.”
One of the features that stood out for McCarthy is the device groups option within RMM, where they can pinpoint software that was installed within certain devices. For example, a level one engineer from ANP could easily use device groups to remove their previous antivirus and deploy ConnectWise MDR™ with SentinelOne to over 2,000 endpoints.
“Our technician felt that all he had to do was check a box—RMM did everything else. We expected the deployment to take at least a month, but it was completed in two weeks,” McCarthy explained.
Automation and deep customization in one solution
On top of this, ANP has completely removed their processes of installing updates manually. With RMM, endpoints get patched immediately if or when vulnerabilities are detected, largely reducing security risk. “We had a vulnerability recently, but we didn’t have to worry about it because the patch was applied in RMM,” said McCarthy.
Coupled with NOC Services that automatically handle and solve alerts, the engineers at ANP are more efficient at handling various levels of tasks. “We no longer have to spend time on low-level issues. Through the click of a button, NOC can resolve issues quickly.”
When it came to providing access to PCs and internal IT teams for their clients, ANP felt that Automate was a great product, but RMM allowed them to carve out specific levels of access more efficiently. “With RMM, it’s hassle-free to separate access for various users from the get-go.”
Growing with the IT community
What ANP loves most about ConnectWise is their involvement with the IT Nation community. More specifically for McCarthy, it has helped him move from an engineer into a management position. Having attended previous IT Nation Connect events—most recently in 2021—and being a huge part of the IT Nation Evolve Service Exec Peer Group, McCarthy has gained invaluable leadership and technical knowledge.
“The people within our peer group have made me better at my job. Our business has grown substantially, and it’s thanks to the great ideas that I have gotten from the group. You find people who give you accountability for what you’re working on. I’ve never met anyone who hasn’t said the same thing.”
“The IT Nation Evolve Service Exec Peer Group is my favorite thing at ConnectWise. I always leave the groups with a ton of insight and a lot more connections than I previously had.”