The premier MSP-focused customer experience system

ConnectWise Acquires SmileBack

Collect critical feedback from clients to uncover growth opportunities and take action.

Customer experience is absolutely critical for partners looking to grow their share of wallet in their current customer base. By understanding how customers perceive their service delivery, their sales experience, and their overall relationship, Partners can immediately resolve issues and improve customer experience, ultimately boosting customer retention, loyalty and unlocking new revenue opportunities.

Meet the newest addition to the platform

Customer Experience Solutions for MSPs

SmileBack is the premier customer feedback system designed specifically for MSPs obsessed with customer satisfaction. SmileBack's CSAT (customer satisfaction), NPS (net promoter score), and reporting tools dramatically increase the amount of feedback MSPs receive. More importantly, it helps them analyze and take meaningful action from that feedback to improve customer retention and market to new opportunities. 

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Learn more about the recent acquisition by ConnectWise