EDRIdentify, contain, respond, and stop malicious activity on endpoints
SIEM powered by PerchCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
Risk Assessment & Dark Web MonitoringIdentify and quantify unknown cyber risks and vulnerabilities
Cloud App SecurityMonitor and manage security risk for SaaS apps
SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
Policy ManagementCreate, deploy, and manage client security policies and profiles
Collect critical feedback from clients to uncover growth opportunities and take action.
Customer experience is absolutely critical for partners looking to grow their share of wallet in their current customer base. By understanding how customers perceive their service delivery, their sales experience, and their overall relationship, Partners can immediately resolve issues and improve customer experience, ultimately boosting customer retention, loyalty and unlocking new revenue opportunities.
Meet the newest addition to the platform
Customer Experience Solutions for MSPs
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SmileBack is the premier customer feedback system designed specifically for MSPs obsessed with customer satisfaction. SmileBack's CSAT (customer satisfaction), NPS (net promoter score), and reporting tools dramatically increase the amount of feedback MSPs receive. More importantly, it helps them analyze and take meaningful action from that feedback to improve customer retention and market to new opportunities.