School's in session: 3 ways to use remote support for educational establishments

| By:
Liam Reboul

The digital transformation of the classroom seen throughout the last decade has revolutionized the way students, educators, administrators, and IT support staff interact with one another across the education sector. This has made it more important than ever for educational institutions to ensure their technical arsenal can effectively address the needs posed by these transformative shifts in classroom dynamics. A fundamental way that educational stakeholders can do this is with a remote support tool, such as ConnectWise ScreenConnect™, that offers a cost-effective, flexible way to improve productivity and enhance data privacy with remote access and support.

In this blog, we'll discuss the top three uses for remote support in educational establishments.

1. Distance learning

The concept of distance learning has seen a surge in recent years due to a variety of factors, including the COVID-19 pandemic and the move towards more flexible educational models. From early elementary classrooms to graduate programs, remote support tools empower teachers and IT professionals to remotely access student devices, providing them with the capability to more effectively onboard new students, troubleshoot software issues, and demonstrate new educational tools. This kind of real-time, hands-on assistance not only bolsters student understanding but also creates a more interactive virtual learning environment and seamless support experience.

2. IT support teams

For IT support teams, a remote support solution is instrumental in ensuring proper IT functionality in educational institutions. The ability to remotely manage and fix issues on a network of devices, from individual laptops to entire computer labs, significantly improves efficiency while minimizing downtime. It also eliminates the need for a physical presence to troubleshoot or resolve technological issues, dramatically reducing downtime and ensuring minimal disruption to the learning process.

3. Administrative benefits

For educational administrators, remote support software is a gateway to effective management and observation. It provides a platform for remote classroom management, allowing administrators to monitor real-time classroom activities, ensure policy compliance, and make informed decisions based on observed trends. Moreover, remote support software encourages the shift toward student-centered learning.

By offering features such as multi-monitor support and session recording, remote support software allows teachers to tailor their teaching to individual student needs, making lessons more engaging and personalized. Teachers can share their screens to explain concepts, demonstrate procedures, or give presentations, fostering a collaborative learning environment. Recorded sessions also allow students to revisit lessons at their own pace, reinforcing concepts and enriching their understanding of classroom content.

Experience enhanced remote support with ScreenConnect

The ease of use and robust security features in ScreenConnect are tailor-made for the educational environment. Its intuitive user interface reduces the learning curve for educators who may not be tech-savvy, while its advanced security measures—including end-to-end encryption and two-factor authentication—protect against unauthorized access and data breaches. These crucial considerations in handling student data are just a small part of why ScreenConnect is the best remote support tool for educational institutions.

ConnectWise ScreenConnect has become a vital tool in the education sector, empowering schools to proactively react, empower, and support the digital transformation of analog teaching methodologies, administrative procedures, and IT support systems. Its comprehensive suite of features caters to the needs of teachers, administrators, and IT staff, fostering a more connected, efficient, and personalized educational environment.