Tech talk from ConnectWise: Backstage in ConnectWise Control

| By:
Jake Morgan

The ConnectWise Control® team is excited to bring you the all-time most requested feature in the user echo forum! We’re calling it Backstage.

About the feature

ConnectWise Control has always had the command tab, which allows hosts to run commands against their guest machines from the host page. Our partners love this feature, but wanted even more interaction with the command prompt, plus a fully interactive shell that would let them perform operations without disturbing the end user.

To achieve this, we’ve added a new log on session, which we’re calling Backstage. This feature will spawn a new session that allows the ConnectWise Control host to work without interrupting the end user. This session launches powershell and a command window by default (however, these will be configurable). In the video below, ConnectWise Control’s CTO and original architect, Jake Morgan, dives into the details.

Ready to get involved?

Join the ConnectWise Control Partner Innovation Network to get early access to upcoming product updates. This free program gives you access to an exclusive Slack channel where you can share ideas with ConnectWise colleagues and weigh-in on that the team will work on next. Sign up here.

If you're looking for quick tips, product and company-related announcements, and fun, join us on Facebook. Follow us on LinkedIn for remote support best practices that'll improve end user experiences with your service delivery team. If you're a fan of forums, get in on the conversation on Reddit and Spiceworks for fun, pop-culture inspired content and product news.