How MSPs Can Improve Their SLAs

The basis of any partnership between an MSP and their client is a thoughtfully and carefully crafted Service Level Agreement (SLA). The SLA, which is basically a contract, provides clients with a thorough understanding of the scope of your services, ...

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The State of SMB Cybersecurity in 2020

While COVID-19 has brought huge disruption and uncertainty this year, cybersecurity still remains a top priority and focal area for small- and medium-sized businesses (SMBs). At least that’s what our new research reveals.

We’ve just releas...

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Getting Started with MSP Marketing

When it comes to new customer acquisition in the managed IT services market, effective sales is only half the battle. If MSPs want to generate a high volume of quality prospects, they require great marketing.

Build a Stro...

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What Does It Mean to be HIPAA Compliant?

When it comes to providing IT services, there are different considerations you will have to take into account, depending on the industry you serve. Some industries—like financial and healthcare—have compliance regulations that must be adhered to, ...

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How to Write Effective Marketing Copy

Marketing should be an integral part of your business strategy. But with so many emails, datasheets, and eBooks being leveraged in the B2B buying process today, it can be difficult to stand out from the crowd. So, how can you be more compelling a...

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How to Calculate the Cost of Downtime

Managed services providers (MSPs) are often challenged by prospects and clients about the necessity of services and how their investment may pay off. The best and most universal way for clients to really grasp the effects of downtime is to show th...

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